Knowledge Base

Cannot access mange my repayments page

Started by: mansoorh261
On: 11/02/2019 | 18:36
Replies: 1

by: mansoorh261
on: 11/02/2019 | 18:36 edited: 11/02/2019 | 18:38

When I try to manage my repayments my phone loan does not appear. I have contacted giffgaff but they have not replied. I have contacted ratesetter but they redirected me back to giffgaff. I have tried clearing cache and trying other browsers. I am disappointed as I have spent several hundreds of pound on giffgaff service and the service has been really bad.This glitch has been about for quite some time and has not yet been fixed. Really disappointed👎🏽.anyone who can help?

Message 1 of 2
by: figment_uk
on: 11/02/2019 | 19:47



The most common reason for this is having more than one giffgaff account and logging into a different account to the one used to purchase the phone.


Check past emails from giffgaff relating to the phone purchase to learn the correct account name.

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 2