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Cannot log in-I have lost my email account
on: 23/11/2011 | 13:28
thats the issue how can gg send something to your registered email address if you dont have access to it. you must have a email address that has access to your account otherwise your stuffed when you cant log in.
on: 23/11/2011 | 13:29
Never mind I just tried that and they still email you. Not sure what you can do then other then start fresh like people have suggested. Or maybe an agent could help you regain access.
on: 23/11/2011 | 13:30
@trebor1 wrote:Hi
Sorry should have made it clearer. I have lost my log in details (username AND PASSWORD) giff will send a link via my email address which is also lost (feel an idiot)
i think the only thing you can do is contact an agent with:
Your real name
Your address
The mobile number
The serial number off of the sim
The new email address you want to use
they should be able to reset the account and email the new password
HTH
on: 23/11/2011 | 13:30
I do believe if you contact an agent they will sort you out asking security questions ect
on: 23/11/2011 | 13:35
It's strange that you would lose access to both your email and giffgaff log in at the same time though to be honest.
Have you tried clearing the browsers cookies, checking the caps lock key isn't on and none of your keys are sticking etc when entering your password?
Have you tried clearing the browsers cookies, checking the caps lock key isn't on and none of your keys are sticking etc when entering your password?