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Cannot log in-I have lost my email account

Started by: trebor1
On: 23/11/2011 | 13:00
Replies: 14
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by: trebor1
on: 23/11/2011 | 13:00

Hi

 

I have lost (no access at all ) my email account, how do I set up a new giigaff account because the first step is to log into my old email account

Message 1 of 15
by: jacobbran
on: 23/11/2011 | 13:02

If you cannot recover your email you're looking at starting from scratch so a completely new giffgaff account rather than recovering the old one.

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Message 2 of 15
by: andylamb
on: 23/11/2011 | 13:03
If you set up a new account it won't have any of your existing SIM details in it.

You need to get the original account back. Unfortunately you will have to wait for agents to help you if you can't find any information.
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Message 3 of 15
by: richg11
on: 23/11/2011 | 13:04

If you  set up a new one you will lose all old stuff, including mobile number as this would need a new sim card. I would contact an agent to see if they can help you with this. 



www.Rich-G.co.uk

Please give 'KUDOS' if i help or click 'accept as solution' if i solve your problem!
Message 4 of 15
by: slamboom
on: 23/11/2011 | 13:04
You don't need to set up a new giffgaff account, you can change your email at https://giffgaff.com/profile/details
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Message 5 of 15
by: alant
on: 23/11/2011 | 13:06

@trebor1 wrote:

Hi

 

I have lost (no access at all ) my email account, how do I set up a new giigaff account because the first step is to log into my old email account


Perhaps I've missed something, why do you need access to an email account to log into your gg account?

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Message 6 of 15
by: slamboom
on: 23/11/2011 | 13:09

@alant wrote:

@trebor1 wrote:

Hi

 

I have lost (no access at all ) my email account, how do I set up a new giigaff account because the first step is to log into my old email account


Perhaps I've missed something, why do you need access to an email account to log into your gg account?


That's how I read it, too. All s/he needs to do is add a new email at the link I gave, surely?

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Message 7 of 15
by: bigdave2010
on: 23/11/2011 | 13:10
You will have to start all over again am afraid
Message 8 of 15
by: trebor1
on: 23/11/2011 | 13:18

Hi

Sorry should have made it clearer. I have lost my log in details (username AND PASSWORD) giff will send a link via my email address which is also lost (feel an idiot) 

Message 9 of 15
by: slamboom
on: 23/11/2011 | 13:27
Have you tried entering your mobile number instead of your email? maybe that way giffgaff will send a text with a confirmation code, although I'm not sure
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Message 10 of 15