Knowledge Base

Cannot log into my account

Started by: micht123
On: 02/06/2016 | 19:19
Replies: 3

by: micht123
on: 02/06/2016 | 19:19
Unsure of why I cannot log in
Message 1 of 4
by: mathew40
on: 02/06/2016 | 19:20
Hi there @micht123
Try clearing your browser cache and cookie data and also try using another browser if possible and see if that helps.
If you have forgotten either your Username /Password or Email address, simply Text the word PASS to 43430,and both your Username and Email address will be sent to your Device via a TEXT message.
Please Also check out this fantastic guide here
It may take around 10 minutes to recieve the text, so please be a little patient thanks.
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Message 2 of 4
by: sloz
on: 02/06/2016 | 19:20
What message are you seeing?
Have you attempted to reset your password using the lost password page
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Message 3 of 4
by: stevieco
on: 02/06/2016 | 19:21
To get into your account, start by getting a reminder of the username - text "USERNAME" to 43430 (replies take about 15 mins)

To reset the password if you have access to the email address registered on the account, go here
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Message 4 of 4