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Cannot make calls

Started by: vradu87
On: 09/04/2019 | 06:14
Replies: 8
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by: vradu87
on: 09/04/2019 | 06:14

Hello, I've just bought a goodybag and I cannot initiate any calls. I am currently in Romania and I need urgently to call a landline number in UK but it doesn't work. I've read on your website and I was supposed to be able to use any minutes included in my plan.
Can you please advise?

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by: johna002
on: 09/04/2019 | 07:16

@vradu87wrote:

another thing is that I've been able to use the sim card while I had some credit left.

HI there - the reason you cannot use a goody bag is that you need to have use recently in the UK before going aborad and it sounds like you have not used it enough in the UK and not for a while. The airtime credit would have been fine but giff gaff restrict the use of roaming using a goody bag as its meant for infrequent travel.

 

Check that roaming status is enabled in your settings (note that ths is set automatically by giff gaff).

 

https://giffgaff.com/profile/details

 

Roaming.PNG

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Message 8 of 9
by: johna002
on: 09/04/2019 | 06:27

@vradu87wrote:

Hello, I've just bought a goodybag and I cannot initiate any calls. I am currently in Romania and I need urgently to call a landline number in UK but it doesn't work. I've read on your website and I was supposed to be able to use any minutes included in my plan.
Can you please advise?

Hi there - how long have you been abroad as you can only use a goody bag for 63 days in a four month period. If this is not the case then you may just need to restart your phone to kick your goody bag into action.

 

See below for more help........

 

https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destina...

 

https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
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CLICK ON THE BANNER ABOVE FOR YOUR FREE SIM CARD
Message 2 of 9
by: persco
on: 09/04/2019 | 06:29

@vradu87wrote:

Hello, I've just bought a goodybag and I cannot initiate any calls. I am currently in Romania and I need urgently to call a landline number in UK but it doesn't work. I've read on your website and I was supposed to be able to use any minutes included in my plan.
Can you please advise?

Hi @vradu87  Was the sim activated in uk and used for a little while here?

 

Make sure your Roaming is set to ON in your phone settings for data and also check the settings here https://giffgaff.com/call-services 

 

Also make sure your data settings are as in this link 

 

http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

 

For more info, see this link

 

https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

 

Let us know how you get on. 

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Message 3 of 9
by: vradu87
on: 09/04/2019 | 06:34
I used the sim card a lot in UK and I had some credit left and been able to use it an hour ago, after it run out i purchased a goodybag but could not initiate any calls. thanks
Message 4 of 9
by: persco
on: 09/04/2019 | 06:41

@vradu87wrote:

I used the sim card a lot in UK and I had some credit left and been able to use it an hour ago, after it run out i purchased a goodybag but could not initiate any calls. thanks

Right @vradu87  How long have you been away for as you are allowed to use a goodybag for RLAH for 63 days in a four month period. 

 

If you are still within this period then toggle it ON briefly and OFF or reboot. 

 
Also try manual roam. Instruction is a uk one but still use it. Try and connect to a different network and then back to the O2 affiliate you are connected to.
 

 

Please do set BEST ANSWER for posts that help you. Get a free giffgaff Sim
Message 5 of 9
by: vradu87
on: 09/04/2019 | 06:46
I've been away for more that 63 days but the sim card wasn't inserted in a phone and did not used it very often, it's been months between without being used.
Sometimes when I was inserting the sim card I would get the welcome to romania message .
Message 6 of 9
by: vradu87
on: 09/04/2019 | 06:48
another thing is that I've been able to use the sim card while I had some credit left.
Message 7 of 9
Highlighted
by: johna002
on: 09/04/2019 | 07:16

@vradu87wrote:

another thing is that I've been able to use the sim card while I had some credit left.

HI there - the reason you cannot use a goody bag is that you need to have use recently in the UK before going aborad and it sounds like you have not used it enough in the UK and not for a while. The airtime credit would have been fine but giff gaff restrict the use of roaming using a goody bag as its meant for infrequent travel.

 

Check that roaming status is enabled in your settings (note that ths is set automatically by giff gaff).

 

https://giffgaff.com/profile/details

 

Roaming.PNG

"PLEASE REMEMBER TO AWARD KUDOS AND A BEST ANSWER TO ANYONE WHO HAS HELPED YOU"
Get a free giffgaff Sim


CLICK ON THE BANNER ABOVE FOR YOUR FREE SIM CARD
Message 8 of 9
by: vradu87
on: 09/04/2019 | 08:44
Thank you for the information. I think they should somehow warn you about it when you are making the purchase. In my case I wasted my money on something that I cannot use. Why would they charge you when they know the status of your SIM card and that you won't be able to use it?
Message 9 of 9