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Cannot receive international calls

Started by: aileend03
On: 23/02/2014 | 16:38
Replies: 8
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by: aileend03
on: 23/02/2014 | 16:38

I have been in Thailand for 4 months now and have sometimes used my giffgaff sim to speak to people back in the UK or elsewhere abroad (expensive but the only option due to intermittent internet). Recently my giffgaff sim has stopped working and cannot receive calls...the phone doesn't even ring and apparently the caller goes straight to voicemail. Why is this so? I have plenty of phone credit, and annoyingly it still charges me. Is it my phone or the giffgaff sim?

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by: jellius
on: 23/02/2014 | 16:40
Giffgaff sim by the sound of it

You'll need to raise a case with the agents,go to Help on your my giffgaff page, then click Ask an Agent from the links on the page, or use this link below, and choose a category that suits your issue.

https://giffgaff.com/support/ask


The agents will get back to you within 24 hours, and then tell you in most cases that it will take 5 working days to look into it.
Get a free giffgaff Sim
Message 2 of 9
by: jellius
on: 23/02/2014 | 16:40
Giffgaff sim by the sound of it

You'll need to raise a case with the agents,go to Help on your my giffgaff page, then click Ask an Agent from the links on the page, or use this link below, and choose a category that suits your issue.

https://giffgaff.com/support/ask


The agents will get back to you within 24 hours, and then tell you in most cases that it will take 5 working days to look into it.
Get a free giffgaff Sim
Message 2 of 9
by: amiz
on: 23/02/2014 | 16:41
Hi, i think you might have run out of credit its because it costs 7p per min to receive calls abroad
Get a free giffgaff Sim
Message 3 of 9
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by: kylie_ysyeng19
on: 23/02/2014 | 16:55

Hi aileed, welcome to the giffgaff community

 

Im sorry to hear this has happened. You can check your phone credit by viewing your dashboard: http://giffgaff.com/dashboard

 

If you are certain you have credit, please ensure that your device is picking up a local signal. If not, you can perform a manual roam which will update your connection with the network. Click on this link to view how to do a manual roam http://is.gd/manualroam. Please select one of giffgaffs roaming partners, AIS, DTAC or True Move

 

Hope you have a great time in Thailand

Get a free giffgaff Sim
Message 4 of 9
by: aileend03
on: 23/02/2014 | 17:03
Hi yes I have £14 of credit and have signal.
Message 5 of 9
by: topbrand420
on: 23/02/2014 | 17:04

You might not have credit... when you are abroad, you are charged for calls that you even receive

Message 6 of 9
by: haleemah2002
on: 23/02/2014 | 17:04
You might have ran out of credit
Message 7 of 9
by: mehboob_ahmed83
on: 23/02/2014 | 17:05

ask an agent regarding this thank @ https://giffgaff.com/support/ask

Message 8 of 9
by: aileend03
on: 23/02/2014 | 17:07 edited: 23/02/2014 | 17:08

Hi it's £1per min outside Europe

Message 9 of 9