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Canot send messages or make calls

Started by: crism82
On: 11/01/2019 | 11:39
Replies: 9
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by: crism82
on: 11/01/2019 | 11:39 edited: 11/01/2019 | 11:40

Hi,

 

I have turned my phone off and on 3 times since my number has been transfered onto giffgaff.

 

So far, I have managed to use data, but not been able to massage or call anyone.

The same happens the other way round, noone has managed to call me or message me aither.

 

I need this sorted as soon as possible as my mobile number is the only way to reach me.

Does anyone no what I need to do?

 

Message 1 of 10
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Accepted Solutions
by: sheppola
on: 11/01/2019 | 11:52

@crism82

 

Switch the phone off for 5 mins and then restart it.See if it kicks in.If not see below,

 

Check the O2 service in your area.


https://status.o2.co.uk


If all good,


Go into your Phone's Settings and find the Network section.Do a Manual scan for Networks.When the list populates
pick any Network other than GiffGaff or O2.When it fails then Pick Giffgaff and shut the phone down for a few minutes
and then restart it.


Also if you can connect to the Internet with the Phone install the free GiffGaff app,


https://giffgaff.com/mobile-app


And then restart the phone.This will install the correct GiffGaff Network settings better than
the Sim normally does and if you have to go find and use the Reset Network Settings on the phone.On many Android phones this is in the Network settings or in the Back up and Restore section but only choose this option as you don't want to do a,"Factory Restore!

 

HTH Smiley Happy

If this post helped please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 5 of 10
by: figment_uk
on: 11/01/2019 | 11:41

@crism82

 

If today is your transfer day, read on:

 

What to expect on the day your number transfers:

 

Number transfers are done in batches throughout the day from about 9am until 9pm. There's no way of knowing in advance what time yours will start or how long it will take.

 

Whilst the transfer takes place all credit and goodybags will be removed from your account.   These will return when the transfer is completed.  Do not attempt to add more credit / another goodybag during this time, as you risk losing the money.

 

You will lose service on both SIM cards (could be at different times).   After you lose service on your giffgaff SIM, turn your phone off for 30 minutes. Thereafter restart it every 30 minutes until you get service back. Please be aware that this may be just a few minutes or several hours later

 

Even when your number appears to have transferred to giffgaff (and you may receive a text saying the transfer is complete), there will be lots of things going on in the background, so expect the unexpected and be prepared for erratic service for the rest of the day.  You only need to be concerned if your giffgaff SIM is not fully working with your ported number after 9am the following morning.

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 10
by: crism82
on: 11/01/2019 | 11:44
The number transfer took place on Monday 07.01.2019... not today
Message 3 of 10
by: eddiehk6
on: 11/01/2019 | 11:50
hi @crism82

What happens when you test the giffgaff SIM in another unlocked phone?

Is your transferred number shown on the top left of your dashboard? https://giffgaff.com/dashboard

If no luck, then ask an agent to investigate: https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

Note that agents aim to answer all enquiries within 24 hours, though are usually quicker. Their replies can be read and responded to from: https://giffgaff.com/support/questions

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


Get a free giffgaff Sim
Message 4 of 10
by: sheppola
on: 11/01/2019 | 11:52

@crism82

 

Switch the phone off for 5 mins and then restart it.See if it kicks in.If not see below,

 

Check the O2 service in your area.


https://status.o2.co.uk


If all good,


Go into your Phone's Settings and find the Network section.Do a Manual scan for Networks.When the list populates
pick any Network other than GiffGaff or O2.When it fails then Pick Giffgaff and shut the phone down for a few minutes
and then restart it.


Also if you can connect to the Internet with the Phone install the free GiffGaff app,


https://giffgaff.com/mobile-app


And then restart the phone.This will install the correct GiffGaff Network settings better than
the Sim normally does and if you have to go find and use the Reset Network Settings on the phone.On many Android phones this is in the Network settings or in the Back up and Restore section but only choose this option as you don't want to do a,"Factory Restore!

 

HTH Smiley Happy

If this post helped please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 5 of 10
by: sloz
on: 11/01/2019 | 11:53
@crism82
Hi, were you able to make /send and receive calls and texts with the giffgaff sim before the transfer?

Which phone do you have?
Do you see a signal
(signal bars, giffgaff logo, connection symbol)

From your phone keypad
Dial *1007# and press call
Do the same with *100#
What word or words do you see on the phone screen?

Can you connect to all Web pages without wifi or just giffgaff pages?

What do you /the other person hear exactly when you /they call your number?
Get a free giffgaff Sim
Message 6 of 10
by: pzs360
on: 11/01/2019 | 11:57
Do you have another phone you can test with?

Or was you phone locked or used on another Network previously?
Get a free giffgaff Sim

[url=http://www.quidco.com/user/102664/1726669/]Read and join Quidco cashback co-operative[/url]
Message 7 of 10
Highlighted
by: jaymailsays
on: 11/01/2019 | 12:14

@crism82 Do your friends hear, "The number is not recognised, check the number and radial or call the operator on 100"

 

Classically that means the SIM has not provisioned properly and only an agent can assist in putting this right.

https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

 

If however your Porting day was booked for today you should just keep trying as the transfer will take a while to process by a 3rd party company.

Get a free giffgaff Sim
Message 8 of 10
by: rossdavies50
on: 11/01/2019 | 14:52
@crism82 Contact an agent https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

Please note it can take up to 24 hours for a giffgaff agent to respond to your posted question. You can check for agent messages from https://giffgaff.com/support/questions
Message 9 of 10
by: crism82
on: 11/01/2019 | 20:20
Thank you!!
The network change worked Smiley Happy

Up and running!
Message 10 of 10