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novice
Posts: 50
Registered: ‎06-01-2011
Best Answer

Cant text other giffgaff users

My texts to other users just dont get to their destination. i've had this problem for a number of weeks and the texts just get lost in the system, i can recieve messages from other giffgaff users but i cant send them back.

 

i have already checked for network issues on http://status.o2.co.uk

 

i have already restarted and reset my phone completely, removed the sim card and tried deleting and reentering the number into the phone.

 

any ideas??


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Best Answer
Accepted by topic author 3rr0r_404
‎21-08-2015 01:01
Posts: 19,276
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users


3rr0r_404 wrote:
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine


ok, time to contact an agent then Smiley Wink

Missing in Action (last seen in the pub) Smiley Very Happy

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All Replies
Posts: 19,276
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users

try both +447xx and 07 formats; does it fail both ways?

 

is message centre number correct:   +447802002606

 

Only option left then would be to contact an agent and get the technical team to investigate

Missing in Action (last seen in the pub) Smiley Very Happy
head honcho
Posts: 5,491
Registered: ‎21-09-2010

Re: Cant text other giffgaff users

[ Edited ]

Have you topped up £10 in the last three months?

 

What does it say here?

 

consultant
Posts: 2,488
Registered: ‎16-04-2011

Re: Cant text other giffgaff users

Does it work fine with other networks? To be honest it sounds like a problem on the account, not the network/mast, so see if an agent can do anything.
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novice
Posts: 50
Registered: ‎06-01-2011

Re: Cant text other giffgaff users

i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine
Highlighted
Best Answer
Accepted by topic author 3rr0r_404
‎21-08-2015 01:01
Posts: 19,276
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users


3rr0r_404 wrote:
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine


ok, time to contact an agent then Smiley Wink

Missing in Action (last seen in the pub) Smiley Very Happy
head honcho
Posts: 9,910
Registered: ‎17-03-2011

Re: Cant text other giffgaff users

When did u top up last? Ten pound or more?
Posts: 19,276
Registered: ‎11-05-2010
Mobile Phone: iPhone 6

Re: Cant text other giffgaff users


pitney wrote:
When did u top up last? Ten pound or more?

As he's got a £10 goodybag, I'm not sure knowing this actually helps us tbh.

Missing in Action (last seen in the pub) Smiley Very Happy
novice
Posts: 50
Registered: ‎06-01-2011

Re: Cant text other giffgaff users

£10 top up about ten days ago