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Cant text other giffgaff users

Started by: 3rr0r_404
On: 03/08/2011 | 22:10
Replies: 8
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by: 3rr0r_404
on: 03/08/2011 | 22:10

My texts to other users just dont get to their destination. i've had this problem for a number of weeks and the texts just get lost in the system, i can recieve messages from other giffgaff users but i cant send them back.

 

i have already checked for network issues on http://status.o2.co.uk

 

i have already restarted and reset my phone completely, removed the sim card and tried deleting and reentering the number into the phone.

 

any ideas??

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by: andreww
on: 03/08/2011 | 22:19
Best Answer
Accepted by topic author 3rr0r_404
‎21-08-2015 01:01

3rr0r_404 wrote:
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine


ok, time to contact an agent then Smiley Wink

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Message 6 of 9 (230 Views)
by: andreww
on: 03/08/2011 | 22:13

try both +447xx and 07 formats; does it fail both ways?

 

is message centre number correct:   +447802002606

 

Only option left then would be to contact an agent and get the technical team to investigate

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Message 2 of 9 (175 Views)
by: sparkybhoy
on: 03/08/2011 | 22:13 edited: 03/08/2011 | 22:14

Have you topped up £10 in the last three months?

 

What does it say here?

 

Message 3 of 9 (175 Views)
by: ed33
on: 03/08/2011 | 22:13
Does it work fine with other networks? To be honest it sounds like a problem on the account, not the network/mast, so see if an agent can do anything.
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Message 4 of 9 (173 Views)
by: 3rr0r_404
on: 03/08/2011 | 22:15
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine
Message 5 of 9 (169 Views)
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by: andreww
on: 03/08/2011 | 22:19
Best Answer
Accepted by topic author 3rr0r_404
‎21-08-2015 01:01

3rr0r_404 wrote:
i've tried both formats of numbers, im on the £10 goodybag and texting all other networks works fine


ok, time to contact an agent then Smiley Wink

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Message 6 of 9 (231 Views)
by: pitney
on: 03/08/2011 | 22:23
When did u top up last? Ten pound or more?
Message 7 of 9 (163 Views)
by: andreww
on: 03/08/2011 | 22:24

pitney wrote:
When did u top up last? Ten pound or more?

As he's got a £10 goodybag, I'm not sure knowing this actually helps us tbh.

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Message 8 of 9 (159 Views)
by: 3rr0r_404
on: 03/08/2011 | 22:26
£10 top up about ten days ago
Message 9 of 9 (156 Views)