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Cant use my phone.

Started by: hurst25
On: 17/04/2019 | 10:32
Replies: 9
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by: hurst25
on: 17/04/2019 | 10:32

Why does  my  phone  say I'm not registered  when I have emails to say I am. I have credit but can't use my phone. 

Message 1 of 10
by: danhamman
on: 17/04/2019 | 10:33

@hurst25wrote:

Why does  my  phone  say I'm not registered  when I have emails to say I am. I have credit but can't use my phone. 

You can't make calls/texts, or use data?

 

How about receiving?

.:.
Message 2 of 10
by: hurst25
on: 17/04/2019 | 10:35
No I can't make or receive.
Message 3 of 10
by: danhamman
on: 17/04/2019 | 10:36

@hurst25wrote:

No I can't make or receive.

Check for issues locally:

https://giffgaff.com/coverage-and-service

 

Perhaps there is a mast down close to your location.

.:.
Message 4 of 10
by: hurst25
on: 17/04/2019 | 10:39
It's been like this since I registered. I have waited since Monday.
Message 5 of 10
by: hurst25
on: 17/04/2019 | 10:41
I can't even ring giffgaff to find out why.
Message 6 of 10
by: sloz
on: 17/04/2019 | 10:50
@hurst25
Hi, have you received an email from giffgaff confirming the activation with details of your new giffgaff number?

When you say your phone is saying
Not registered
When you attempt a call, does it show not registered on network on your phone screen?
Or
Do you mean you don't see your number, balance and goodybag here
Http://giffgaff.com/dashboard

Has your sim failed to work since you activated the sim
Or was it working initially but then suddenly stopped?
Get a free giffgaff Sim
Message 7 of 10
by: hurst25
on: 17/04/2019 | 10:52
Fb and games and emails are working.
Message 8 of 10
by: hurst25
on: 17/04/2019 | 10:53
It says not registered on network.
Message 9 of 10
by: sloz
on: 17/04/2019 | 10:58
@hurst25
Can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard

And you can use data without wifi?

Which phone do you have?
Could I ask how long you've had the phone and where did you purchase it from?
Get a free giffgaff Sim
Message 10 of 10