Knowledge Base

Change my number and keep goodiebag

Started by: nickealaroyal1993
On: 04/05/2017 | 14:18
Replies: 6

by: nickealaroyal1993
on: 04/05/2017 | 14:18

I need to change my number but I want to keep my goodiebag .. 

Message 1 of 7
by: sneaky007
on: 04/05/2017 | 14:18 edited: 04/05/2017 | 14:20

Hi @nickealaroyal1993

If you wish to change your number to a new random one follow this link to your details page and then click "change your number" button please note this service is only available between 4.30am and 9.30pm and canonly be used once per account. If you ever need to change your number again you will need to contact a giffgaff agent.


To get in contact with a giffgaff agent please follow this link , please note during busy times a giffgaff agent can take up to 24 hours to respond to your query.


A agent reply can be found in the "Messages From Agents" box that is located on your "My Giffgaff" page or follow this link to access it directly.


Your number will be changed within 4 hours and any active airtime credit and/or goodybag will not be shown on your account until the new number is ready.

For the complete guide please check out this link. 

Message 2 of 7
by: headcases
on: 04/05/2017 | 14:20
Contact an agent
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
Message 3 of 7
by: lynda1962
on: 04/05/2017 | 14:23

@nickealaroyal1993, hi there,  you can change your number here.


You will be given a totally random number and you will not be able to reverse it, it can take anything from 30 minutes to 4 hours in rare cases upto 24 hours to fully activate just keep restarting your phone 📱 every now and then. 

Message 5 of 7
by: kerrieanne
on: 04/05/2017 | 14:47
If you need to change your phone number but do not want to create a new account and change your SIM card, you can ask an agent to do it.

If I helped click ''solutions and kudos'' thanks.

Sent from my iPhone 6S
Message 6 of 7
by: mtkchinaphone
on: 04/05/2017 | 14:48

Hi @nickealaroyal1993


There are many reasons why you may require a new giffgaff mobile number. Thankfully, doing this is a relativily simple process and it will not affect your balance/goodybag status.


Please log into your giffgaff account and open your Profile and Settings details here  Then, you will see the option to "Get A New Number". Please click/tap that option and then follow the on-screen instructions.


Please note that you can only change your giffgaff number once.  Any more than that, then a giffgaff agent would need to be contacted. (Please allow 24 hours for a response).


For the complete procedure and guide on changing your giffgaff number (including reasons you may have for the change of number and how to resolve any common issues you may have), these can be viewed here


Good luck to you.


Get a free giffgaff Sim
Message 7 of 7