Knowledge Base

Change my number

Started by: ashjadoon
On: 19/10/2015 | 07:47
Replies: 4

by: ashjadoon
on: 19/10/2015 | 07:47
I would like to change my number
Message 1 of 5
by: natty88
on: 19/10/2015 | 07:48
number change hi an welcome to the community you can now goto your my giffgaff page via this link and if you click on the "MyProfile &Settings then click where you see number change link .. next to your existing number . .
Or you can go directlyto the number change page via thislink . .
you now dont need to top up to change numbers if you need any other help please ask here again thank you
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Message 2 of 5
by: persco
on: 19/10/2015 | 07:50
Hi. You can change your number yourself on gg website

* Log in here:
* Go through and understand the instructions and warnings before you go further.
* Click 'Change my number'
* On the next page confirm that you wish to go ahead. This is permanent, you cannot get your old number back after you've confirmed you wish to go ahead. Your number will be changed within 4 hours.
Please not that this service is only available between 4.30am and 9.30pm, and can only applied once per account.

You can also can ask an agent

Contact an agent using the link below

They will respond within 24hrs.

Check for reply from agents using link below

For further details on how to change your number, please click on the link below
Please do set BEST ANSWER for posts that help you. Get a free giffgaff Sim
Message 3 of 5
by: formulaone
on: 19/10/2015 | 07:51

ashjadoon wrote:

I would like to change my number




Thanks for visiting the community forum!


You can change your current giffgaff mobile number to a New (Random) number. (Without the need of changing any sim) and any current airtime credit or goodybags will remain on your giffgaff account. This procedure should take no more than 4 hours to fully complete. Go here: Request a New number goto , 'Phone number and SIM card' , 'Your number' , Click on 'change' , Then , If you wish to proceed. ' Click onto, 'Change your number'


Change My Number.PNG


However - If you have previously changed your giffgaff mobile number through the self service facility. You will then need to contact a giffgaff agent and request for this through them. Go here: Contact an agent


A giffgaff agent will usually reply within 24 hours from receiving you're message, However, They can be much quicker at less busy periods. The Agents hours are 8am to 10pm 7 days a week. And you will find their messages. From here: Agent replies


For further details on changing your mobile number with giffgaff to a Random number. Go here: Can I change my Mobile Number?


Kind Regards

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Message 4 of 5
by: nad786hussain
on: 19/10/2015 | 07:52

If you need to change your phone number but do not want to create a new account and change your simcard, you can do this in my profile and settings:


Click on `change`

Message 5 of 5