Knowledge Base

Change number but keep the sim

Started by: tanishakhatun
On: 02/10/2015 | 18:51
Replies: 4

by: tanishakhatun
on: 02/10/2015 | 18:51
I want to keep my sim but change my number how can I do that?
Message 1 of 5
by: bengalknights
on: 02/10/2015 | 18:52
To change your number you can either use the change number button found in mygiffgaff 

Just click change next to your number and follow the online instructions after that.

Or you can use the below link

It can take upto a week for request to be actioned
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Message 2 of 5
by: formulaone
on: 02/10/2015 | 19:34 edited: 02/10/2015 | 19:35

tanishakhatun wrote:

I want to keep my sim but change my number how can I do that?

@tanishakhatunSmiley Happy




Thanks for visiting the community forum!


You can change your current giffgaff mobile number to a New random number using the self service facility (Also without the need of changing any sim and any current airtime credit or goodybags will remain on your giffgaff account) This procedure should take no more than 4 hours to fully complete. To proceed further with changing your number, Please use the following link. From here:


Change My Number.PNG


However, If you have previously changed your giffgaff mobile number through the self service facility. Then, You will need to contact a giffgaff agent and request for a New number change using the following link. From here:


A giffgaff agent will usually reply within 24 hours from receiving you're message, However, They can be much quicker at less busy periods. The Agents hours are 8am to 10pm 7 days a week. And you will find their replies, Which will be available for you. From here:


For further details on changing your mobile number with giffgaff, Please refer to the following link. From here:


Kind Regards

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Message 3 of 5
by: fadyyasin
on: 02/10/2015 | 19:36
Welcome to the community
If you want to change your number then there is no need to change the SIM.
For changing your number you must have £10 credit in your account.
There are no charges of changing the number on giffgaff.
In case of changing the number all of your credit, goodybag and allowances will remain same.

For getting more guideline please follow the link
The agents will contact you for getting details of this process.
After changing the number you will need to top-up.
Message 4 of 5
by: germansheppard234
on: 02/10/2015 | 19:40
Hi, go into your account settings scroll down till u come to number change, click on it follow instructions, it's easy, cheers
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Message 5 of 5