|Phone order placed||Delivery day|
|Between 19:00 Sunday and 22:59 Monday||Tuesday|
|Between 23:00 Monday and 22:59 Tuesday||Wednesday|
|Between 23:00 Tuesday and 22:59 Wednesday||Thursday|
|Between 23:00 Wednesday and 22:59 Thursday||Friday|
|Between 23:00 Thursday and 18:59 Sunday||Monday|
UK Mail are now a part of the DHL Group- 19th December 2018
Summary: UK mail, the service that giffgaff use for their phone deliveries are now a part of the DHL Group. During the re-branding period you may notice one or both brand names appearing in your delivery updates.
Further details about this can be found here: https://www.ukmail.com/news/news-article/2018/07/20/uk-mail-to-adopt-global-dhl-brand
Change in rate per MB whilst roaming in the EU and selected destinations with regards to our Fair Usage Policy - 4th January 2019
Summary: With regards to our Fair Usage Policy the rate for roaming in the EU and selected has been changed to 0.47p (£0.0047) per MB for data.
We are in the process of updating the website to reflect this change. In the mean time, please have a look at our Fair Usage Policy for more details.
Ask an agent form name change - 21st February 2019
Summary: We have changed the ask an agent form name from 'account misuse' to 'account misuse and security issues'.
Phone surveys via email - 2nd of April 2019
Summary: Some of our members were sent emails on the 1st of April to complete a short survey about their new phones.
Some of our members who have recently changed their handsets will or may have received an email about a 60 second survey on the 1st of April. We've had some questions about whether or not this is a genuine giffgaff email and we'd like to confirm that it is however, please advise our members to be mindful that we would never ask for their personal details in any communications we send to them.
Goodybag changes - 4th April 2019
Summary: As of the 9th of May there will be a change in what we offer as part of our goodybags.
Double minutes - from 150 to 300
Price move - from £5 to £6
Double minutes - from 250 to 500
Price move - from £7.50 to £8
Price move - from 2p/MB to 5p/MB for mobile Internet outside of your goodybag allowance
A visual aid:
Click here for our announcements thread for further information relating to this topic.