Knowledge Base

Changes and new features - helpers updates thread

Started by: giffgaff-team
On: 20/08/2018 | 10:14
Replies: 22

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by: h_henna
community giff-staffer

on: 03/05/2019 | 11:58

Payforit text message verification- 11th of May 2019


Summary:  As of the 11th of May our members who subscribe to a service using their mobile phone will be sent  an additional text message to verify their purchase.


Details: Payforit merchants will also have to make sure a confirmation text is sent to your mobile before completing the subscription, which will detail the amount of the charge and what it's for. This may ask you to put a PIN into the website to confirm your subscription, or respond to the text message to confirm.


Click here to access our New Knowledge Base article relating to this topic.

Message 21 of 23
by: h_henna
community giff-staffer

on: 17/05/2019 | 09:16

Price changes to calls and texts made from the UK to the EU - 17th  May 2019


Summary:  We have made some small adjustments to the prices of all outgoing text messages from the UK to the EU along with some outgoing calls from the UK to the EU.



Click to reveal
A new regulation put forward by Ofcom and the Body of European Regulators for Electronic Communications has come into force this week, which caps the prices that mobile networks can charge for text messages and calls from the UK to EU destinations.

To comply with these changes, we've made some small adjustments to our pricing. Texts from the UK to these places will now cost 6p/text, down 2p from before. Calls to these destinations will be a maximum of 19p/min, which means that the rates for calling San Marino and Liechtenstein have dropped. Other countries were already lower than the cap and will stay the same.

Click here to access our International calling page.


Message 22 of 23
by: h_henna
community giff-staffer

on: 11/06/2019 | 17:34

Reimbursing our members who weren't able to purchase a goodybag - 12th of June 2019



An outage on the 19th May meant that some of our members weren't able to purchase/recur their goodybag. We are reaching out to our members who have been impacted by this via SMS to present them with options depending on their situation.


Please take a look at this service update for the full details.

Message 23 of 23