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Changes and new features - helpers updates thread

Started by: giffgaff-team
On: 20/08/2018 | 10:14
Replies: 31
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by: h_henna
community giff-staffer

on: 11/07/2019 | 11:30
Pop-up balance summary - 12th July 2019
 
Summary: As of the 12th July we will stop sending our members messages with a summary of their balance after making a call or sending a free text message.
 
Details:
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As discussed here, as of the 12th July we will no longer send our members a pop up message of their balance summary when they make a call or send a text message that was free. This means that our members will no longer receive 'Hi, your giffgaff balance is £XX.XX' after making a free call or sending a free text.
Click here to join the discussion in contribute.
 
 
Message 31 of 32
by: h_henna
community giff-staffer

on: 15/07/2019 | 16:44
Same day SIM delivery service trial - 16th July 2019
 
Summary: For 6 weeks we will be trialing a same day SIM delivery service across all postcodes within the M25.
 
In detail:
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As of the 16th of July 2019 we will be trialling a same day SIM delivery service across all postcodes within the M25. Orders placed from 12am till noon will be sent on the same day and orders placed outside of these timings will be sent the following day.

Orders will be delivered from 6pm until 10pm that evening and from 6-9pm members will be asked for a signature. For members who aren't in or from 9-10pm the SIMs will be posted through the letterbox.
Message 32 of 32