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Charged for a text

Started by: kizzie1101
On: 25/09/2012 | 19:51
Replies: 9
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by: kizzie1101
on: 25/09/2012 | 19:51

I bought a £10 goody bag and sent a text to a normal number and it charged me for it, why was this, it wasn't a video message or a pic message, now I am scared to try the Internet incase it charges me....my sim is activated and activeSmiley Mad

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by: thomasb_94
on: 25/09/2012 | 19:52
does it say on your my giffgaff Page that you have an active goodybag? it sounds like you topped up but not bought a goodybag.
Click on the link below to order a free sim with £5 credit on it Smiley Very Happy
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by: thomasb_94
on: 25/09/2012 | 19:52
does it say on your my giffgaff Page that you have an active goodybag? it sounds like you topped up but not bought a goodybag.
Click on the link below to order a free sim with £5 credit on it Smiley Very Happy
Get a free Giffgaff Sim
Message 2 of 10
by: milanchande
on: 25/09/2012 | 19:52

contact an agent. if giffgaff is at fault. they will recompensate you.

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Message 3 of 10
by: bluff40
on: 25/09/2012 | 19:53
Maybe your goodybag wasn't totally activated yet....
If I helped, you can give me KUDOS or click in accept it as solution. Thanks.
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Message 4 of 10
by: ummur101
on: 25/09/2012 | 19:53
is ur goodybag active

Dial *100# for Your Credit/Airtime Balance From Your Mobile Or https://giffgaff.com/dashboard online

Dial *100*7# for Goodybag Allowance:
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Message 5 of 10
by: alecalexandrou
on: 25/09/2012 | 19:54
You need to buy the goodybag from your credit.
Check this first.
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Message 6 of 10
by: mickf
on: 25/09/2012 | 19:54

Check you have a goodybag

 

Dial*100# for your airtime/credit balance
Dial *100*7# for your goodybag minutes balance
Dial *100*1# for your free giffgaff calls expiry date
Dial *100*5# to see your remaining text balance applies only to Hokey Cokey goodybag which has 300 inclusive texts

Message 7 of 10
by: zoestabler
on: 25/09/2012 | 19:55
sounds to me like you didn't buy a goodybag, you only topped up
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Message 8 of 10
by: fire_starter
on: 25/09/2012 | 19:55
Check that your goody bag was active at time of sending the txt?
Message 9 of 10
by: tids
on: 25/09/2012 | 19:56

Check to see if you have a live goodybag with these numbers from your mobile phone

*100#  Airtime Balance
*100*5# Text Balance
*100*7# GoodyBag Balance
*100*1#  Free Giffgaff calls expiry

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