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Started by: nichole1991
On: 09/12/2018 | 21:37
Replies: 7
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by: nichole1991
on: 09/12/2018 | 21:37

How do we claim our compo for the recent problem 

Message 1 of 8
by: natty88
on: 09/12/2018 | 21:39

@nichole1991 here's the official announcement that giffgaff made about the Outage and refunds please read 

 

https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...

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Message 2 of 8
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by: clikasarus
on: 09/12/2018 | 21:41
@nichole1991 Hi welcome to giffgaff and the community

Please have a read of this thread here⬇️

https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...

I hope it helps
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Message 3 of 8
by: dazoo
on: 09/12/2018 | 21:50

Hi  @nichole1991

 

Be on the giffgaff site when started on the compo updated >> https://community.giffgaff.com/t5/Welcome-News/bd-p/Welcome_guidelines

 

And will probably receive a e-mail and a text on this as well when been started to can claim.

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Message 4 of 8
by: jaymailsays
on: 09/12/2018 | 22:00

@nichole1991 wrote:

How do we claim our compo for the recent problem 

You should get an email this week. You can opt for charity or airtime credit.

 

https://community.giffgaff.com/t5/General-Discussion/mWe-re-sorry-Email-Goodwill-Fund-giffgaff-Compe...

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Message 5 of 8
by: usmahn123
on: 09/12/2018 | 22:01
it will get announced on monday 17 december
you can make your selection now

https://community.giffgaff.com/t5/Announcements/December-6th-s-outage-what-we-re-doing-to-say-sorry/...
Message 6 of 8
by: nichole1991
on: 09/12/2018 | 22:20
So do I just wait for a email about refunds
Message 7 of 8
by: nichole1991
on: 09/12/2018 | 22:22
Its saying page not found so how can I select
Message 8 of 8