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Confused

Started by: mumof3boys03
On: 18/07/2019 | 17:50
Replies: 6
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by: mumof3boys03
on: 18/07/2019 | 17:50
Hi, I'm looking at getting a new phone and looking at iPhone Xs, I'm looking to pay monthly. I have been a giffgaff user for over 10years and my question is if I bought the phone on a monthly DD is the goodie bag within the monthly price? It looks like it is but it also says they set you up with a compatible sim, so the sim they send me will it be my number or will I need to switch numbers to that sim. Thank you.
Message 1 of 7
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by: giffgaff20147
on: 18/07/2019 | 18:05

@mumof3boys03 

Hello since you have been with giffgaff  you already have an active sim so when you buy phone make sure you are logged in then you can carry on using your present goodybag and won’t be asked to buy one with phone 

 

the phone payments are by direct debit to ratesetter finance and does not include goodybags you will carry on paying giffgaff for those in your normal way 

 

if your sim does not fit new phone when phone comes it will have a blank sim with it , you need to do a sim swop 

The SIM swap will transfer your mobile number and any active goodybag and/or airtime credit over to the new SIM. You will notice the start of the process when you lose mobile service. The process ought to take no more than 30 minutes however, during busy periods can take up to 24 hours to complete. The SIM Swap can be performed anytime between 4.30am and 9.30pm.

I suggest through the process you turn your phone off and on again periodically.

Follow this http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084 fantastic knowledge base guide on performing the SIM Swap or you can follow this https://www.youtube.com/watch?v=s1QoXIl6xEM video demo.

 

 

this tells you about buying phone with a loan 

 you must complete the below process then it’s next day delivery 
You fill in order for phone , that is to do credit check on you .
 
You wait for email to say you been approved for loan or not .
 
if approved you follow link on email and you will come to your order prefilled apart from bank details ,fill in bank details and phone will be dispatched

 
You will get email from giffgaff with tracking number for postage ,
 
if before 11pm phone will arrive next working day ,
 
no deliverys saturday or sundays or bank holidays
Delivery times:
on these days.
Phone order Placed Delivery Date
Between 19:00 Sunday and 22:59 Monday Tuesday
Between 23:00 Monday and 22:59 Tuesday Wednesday
Between 23:00 Tuesday and 22:59 Wednesday Thursday
Between 23:00 Wednesday and 22:59 Thursday Friday
Between 23:00 Thursday and 18:59 Sunday Monday
Note: If you are buying
For more details tracking a phone delivery check out this https://community.giffgaff.com/t5/Getting-started/How-can-I-track-my-phone-delivery/ta-p/10467349
 

Message 6 of 7
by: giffgafful
on: 18/07/2019 | 17:53
The phone loan repayment amount and goodybag amounts are separate. If you have a fairly recent giffgaff SIM, you may be able to push the correct size of SIM out of the original one and continue to use it with your new phone. If not, you can perform a SIM swap with a new, unactivated SIM:

http://community.giffgaff.com/t5/Learn-giffaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194
Message 2 of 7
by: jfc1951
on: 18/07/2019 | 18:01

Hi @mumof3boys03  just remember to order the phone when logged in to your giffgaff account so that you do not have to buy a goodybag with it. 🙂

"Never attribute to malice that which is adequately explained by stupidity." - Hanlon's Razor

Message 4 of 7
by: mumof3boys03
on: 18/07/2019 | 18:03
Thank you, will do.
Message 5 of 7
Highlighted
by: giffgaff20147
on: 18/07/2019 | 18:05

@mumof3boys03 

Hello since you have been with giffgaff  you already have an active sim so when you buy phone make sure you are logged in then you can carry on using your present goodybag and won’t be asked to buy one with phone 

 

the phone payments are by direct debit to ratesetter finance and does not include goodybags you will carry on paying giffgaff for those in your normal way 

 

if your sim does not fit new phone when phone comes it will have a blank sim with it , you need to do a sim swop 

The SIM swap will transfer your mobile number and any active goodybag and/or airtime credit over to the new SIM. You will notice the start of the process when you lose mobile service. The process ought to take no more than 30 minutes however, during busy periods can take up to 24 hours to complete. The SIM Swap can be performed anytime between 4.30am and 9.30pm.

I suggest through the process you turn your phone off and on again periodically.

Follow this http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084 fantastic knowledge base guide on performing the SIM Swap or you can follow this https://www.youtube.com/watch?v=s1QoXIl6xEM video demo.

 

 

this tells you about buying phone with a loan 

 you must complete the below process then it’s next day delivery 
You fill in order for phone , that is to do credit check on you .
 
You wait for email to say you been approved for loan or not .
 
if approved you follow link on email and you will come to your order prefilled apart from bank details ,fill in bank details and phone will be dispatched

 
You will get email from giffgaff with tracking number for postage ,
 
if before 11pm phone will arrive next working day ,
 
no deliverys saturday or sundays or bank holidays
Delivery times:
on these days.
Phone order Placed Delivery Date
Between 19:00 Sunday and 22:59 Monday Tuesday
Between 23:00 Monday and 22:59 Tuesday Wednesday
Between 23:00 Tuesday and 22:59 Wednesday Thursday
Between 23:00 Wednesday and 22:59 Thursday Friday
Between 23:00 Thursday and 18:59 Sunday Monday
Note: If you are buying
For more details tracking a phone delivery check out this https://community.giffgaff.com/t5/Getting-started/How-can-I-track-my-phone-delivery/ta-p/10467349
 

Message 6 of 7
by: mumof3boys03
on: 18/07/2019 | 18:07
Great thank you
Message 7 of 7