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Started by: leighsharples123
On: 30/11/2018 | 19:13
Replies: 5
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by: leighsharples123
on: 30/11/2018 | 19:13

I am applying for a contract phone everything is right till I pay for phone and processing it days there is a fault please  try in a minute  can u explain what it is please

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by: suzyevs
on: 30/11/2018 | 19:17

Hiya @leighsharples123. There are no contract phones on giffgaff. You are applying for a loan to buy one from a company giffgaff use called ratesetter. 

Please try logging out of giffgaff. Clear your browser history, them try again. 

Also

see link 

Loans

 

http://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone/ta-p/10441209#faq_no_4

big"It Takes 2 To Tango"
Message 2 of 6
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by: suzyevs
on: 30/11/2018 | 19:17

Hiya @leighsharples123. There are no contract phones on giffgaff. You are applying for a loan to buy one from a company giffgaff use called ratesetter. 

Please try logging out of giffgaff. Clear your browser history, them try again. 

Also

see link 

Loans

 

http://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone/ta-p/10441209#faq_no_4

big"It Takes 2 To Tango"
Message 2 of 6
by: jt_21
on: 30/11/2018 | 19:17

@leighsharples123 wrote:

I am applying for a contract phone everything is right till I pay for phone and processing it days there is a fault please  try in a minute  can u explain what it is please

@leighsharples123

 

Please note that Pay monthly phones with giffgaff are a Loan from a separate company called Ratesetter and subject to a credit check, (maybe processing the credit check?) it is not a 'contract' phone whereby you can upgrade or trade at a later date .... you own the phone straight away and can do what you want with it (e.g. Sell it anytime) BUT you must repay the loan, if using a giffgaff sim the goodybags or airtime credit are NOT included in the pay monthly price , so this needs to paid for separate but you can of course use ANY Network sim in the phone as they are all UNLOCKED to use any network sim (and stay that way i.e. The phone does not lock to the first sim inserted, phones do include warranty. You would need to arrange insurance yourself against screen/liquid damage/loss/theft if required

see
https://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone/ta-p/10441209 Including handy links, 🙂 hope this helps

Message 3 of 6
by: lynda1962
on: 30/11/2018 | 19:17

@leighsharples123, Hi there,  try using a different browser and empty cache then try again 👇 

 

If still having problems contact an agent they will help you 👇 

 

https://support2.giffgaff.com/app/ask/Phones/Buying-a-phone/form/
Agents can take upto 24 hours to reply but are normally quite quick.
https://giffgaff.com/support/questions


Message 4 of 6
by: clikasarus
on: 30/11/2018 | 19:40
@leighsharples123 Hi welcome to giffgaff and the community

If you are having problems buying a phone you may want to ask a agent here

https://support2.giffgaff.com/app/ask/Phones/Buying-a-phone/form/

I hope this helps
Get a free giffgaff Sim
Message 5 of 6
by: loyalistdan
on: 30/11/2018 | 20:43

@leighsharples123 wrote:

I am applying for a contract phone everything is right till I pay for phone and processing it days there is a fault please  try in a minute  can u explain what it is please

it can`t be giffgaff your applying to

no contracts here

Get a free giffgaff Sim
Message 6 of 6