Knowledge Base

Could not activate my mobile my mobile Data network, you are not sub

Started by: awoderu
On: 28/11/2013 | 06:43
Replies: 11

by: awoderu
on: 28/11/2013 | 06:43
Hi all , this is 2nd time I could not activate mobile Data network you are not subscribed to mobile data services , can you explain why this occurring all the time and the guild line from giffgaff for this. Not having access to network as cause me a loss of income . Please can you explain in plain English and for feature reference how to avoid such mess.
Message 1 of 12
by: sjd75
on: 28/11/2013 | 06:49
What phone are you using? You need to change the apn settings
Message 2 of 12
by: soruk
on: 28/11/2013 | 06:51

Unfortunately, Apple devices have a tendency to replace giffgaff settings with O2's ones. You'll need to change them back.

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Message 3 of 12
by: k1nggy
on: 28/11/2013 | 07:14

If your having issues getting the internet try this.

You can try sending a text 'settings' to 2020 and follow the steps sent to you via text, please note you will need a wifi connection to set this up this way.

Alternatively please see this link for more information and manual setup. and scrol down to iPhone settings.

If you need any other help with iPhone please contact me I'll be happy to help.


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Message 4 of 12
by: w69d
on: 28/11/2013 | 07:18 edited: 28/11/2013 | 07:19

Hi, if this has happen more often then it's normally down to little updates like iOS 7.0.1 through to iOS 7.0.4 maybe , all you need to do is check on the apn page and change back to on all the top lines

Message 5 of 12
by: hle1
on: 28/11/2013 | 07:35
It sounds like it's reverting to 02 settings;

You need these settings

User: giffgaff
Password : password
Message 6 of 12
by: addykiller123
on: 28/11/2013 | 07:52
text settings to 2020
Message 7 of 12
by: addykiller123
on: 28/11/2013 | 07:58
what phone u have?
Message 8 of 12
by: ravisid
on: 28/11/2013 | 08:39
you need to set the network internet settings as detailed below -

Internet and mms settings...

Text "settings" to 2020

If all that fails here are the basic APN settings to manual input...

Manual Settings:

GPRS-3G Settings

Connection Name: giffgaff - GPRSf
APN - Access Point Name:
Proxy Server Address:
Proxy Port:8080
Login - Username: giffgaff
Password: password
MCC: 234
MNC: 10

MMS Settings

Connection Name: giffgaff - MMS
APN - Access Point Name:
Username: giffgaff
Password: password
MMS proxy:
MMS port: 8080
MCC: 234
MNC: 10
APN type: mms

At the end, turn your phone off and then on again – and hopefully (fingers crossed) it should work

I hope that this information helps you to sort out your problem
Message 9 of 12