Knowledge Base


Started by: smugbastard75
On: 11/02/2019 | 19:05
Replies: 3

by: smugbastard75
on: 11/02/2019 | 19:05

Ran out of data so bought a £20 goodybag as I thought ! but it went into credit which I couldnt find a way to transfer so brought forward next months goodybag but i don't want to have £20 credit ????????

Message 1 of 4
by: nigelbrooks
on: 11/02/2019 | 19:13



No worries, go to the link below and request a refund:

Get a free giffgaff Sim
I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 2 of 4
by: ray2
on: 11/02/2019 | 19:15

Hi and massive welcome @smugbastard75


your best solution is to contact an agent and ask for a refund of the £20 top up credit,explain to the agents in the box provided what you tried to do and request a refund. (link below to contact an agent


Agents can take up to 24hrs to reply but are udually much quicker.


To read an agents reply go to your my giffgaff page,scroll down and you will see "message from agents"


All the best

Get a free giffgaff Sim
Message 3 of 4
by: hdavey17
on: 11/02/2019 | 23:00 edited: 11/02/2019 | 23:01

@smugbastard75 You can use creditbto purchase a goodybag. 


Easiest st way to do this is to dial 43430 free from your device, listen to options and select option 2, then select the goodybag that you require. 


An an alternative option would be to contact an agent for a refund. 

Get a free giffgaff Sim
Message 4 of 4