Ran out of data so bought a £20 goodybag as I thought ! but it went into credit which I couldnt find a way to transfer so brought forward next months goodybag but i don't want to have £20 credit ????????
your best solution is to contact an agent and ask for a refund of the £20 top up credit,explain to the agents in the box provided what you tried to do and request a refund. (link below to contact an agent