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Started by: topcop
On: 09/08/2016 | 05:57
Replies: 6
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by: topcop
on: 09/08/2016 | 05:57
Giffgaff keeps taking money off my credit although my mobile data is turned off and I haven't made any calls or texts. Go figure?
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Message 1 of 7
by: persco
on: 09/08/2016 | 06:00
@topcop that's strange if your mobile data is off.

You can also ask an agent to investigate. They will know exactly where your credit went.

https://giffgaff.com/support/ask/incorrect_balance

They will respond within 24hrs.

Check for reply from agents using link below
https://giffgaff.com/support/questions
Please do set BEST ANSWER for posts that help you. Get a free giffgaff Sim
Message 2 of 7
by: tonychurm39
on: 09/08/2016 | 06:22
Hello
Hiw much is being taken..? Have you any scam texts as these will take credit off your account.
Message 3 of 7
by: gvmhb
on: 09/08/2016 | 08:02

I bet it's a text scam - if so it's not Giffgaff taking it, if you accidentally signed up to one of those they can take it straight off your credit. You (or somebody else using your phone) probably clicked a bad link on Facebook or somewhere. They can read you number directly from their website and take your credit without any more imput on your part.

It should be illegal but at the moment it doesn't seem to be. There's some information here:

http://community.giffgaff.com/t5/Solve-your-questions/What-to-do-if-you-receive-SPAM-text-messages/t...

http://www.phonepayplus.org.uk/

http://ask.ofcom.org.uk/help/telephone/unwanted_premium_rate_texts


http://www.actionfraud.police.uk/protect-yourself/mobile-phone-fraud

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Message 4 of 7
by: mysticalmianderer
on: 09/08/2016 | 08:35

click here https://giffgaff.com/support/ask/incorrect_balance can take upto 24 hours

 

in the meantime:

 

delete unused apps and apps you dont really need as they all use them even when not open

 

disable mobile data when not using

 

ensure apps are set to only update via wifi also

Please reward with best answers and kudos when you have been helped by giffgaffers

https://www.giffgaff.com/orders/affiliate/mysticalmianderer
You will get an extra £5 credit when activating a sim from an existing giffgaff member so you will have £15 not £10
Message 5 of 7
by: jondav14
on: 09/08/2016 | 08:41

how much is going missing at a time? £4.50?

 

if yes you have subscribed to a premium text messaging service, you need to send STOP to the 5 digit number that sent you the text message or follow info at the bottom of the message on how to cancel the subscription, it is not a gg charge

say thanks, click the Kudos button, has your question been solved? select the Best Answer


change your heart, it will astound you . . .
Message 6 of 7
Highlighted
by: topcop
on: 09/08/2016 | 17:40
No it was 4p. This isn't the first time it has happened. My mobile data is completely disabled for all apps as I use a mifi data box instead of Giffgaffs data. I have no idea but it must be a giffgaff fault.
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Message 7 of 7