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Started by: bryani2000
On: 12/07/2019 | 06:23
Replies: 3
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by: bryani2000
on: 12/07/2019 | 06:23

I have paid £20 credit why won’t it let me buy goodybag

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by: jt_21
on: 12/07/2019 | 06:29

@bryani2000wrote:

I have paid £20 credit why won’t it let me buy goodybag

You CAN use your credit to buy a goodybag 🙂...

Can you call 43430 and EXCHANGE your credit to a goodybag? 

if you generally have recurring goodybags you will need to switch this off temporarily so you can Buy a goodybag manually with credit, see
https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/...

Including IMPORTANT NOTES for full instructions on what to do, you can pop recurring back on afterwards (A payment method needs to be on your account to recur goodybags) hope this helps.

Message 2 of 4
by: jt_21
on: 12/07/2019 | 06:29

@bryani2000wrote:

I have paid £20 credit why won’t it let me buy goodybag

You CAN use your credit to buy a goodybag 🙂...

Can you call 43430 and EXCHANGE your credit to a goodybag? 

if you generally have recurring goodybags you will need to switch this off temporarily so you can Buy a goodybag manually with credit, see
https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/...

Including IMPORTANT NOTES for full instructions on what to do, you can pop recurring back on afterwards (A payment method needs to be on your account to recur goodybags) hope this helps.

Message 2 of 4
by: spacefrog
on: 12/07/2019 | 07:43

@bryani2000wrote:

I have paid £20 credit why won’t it let me buy goodybag

@bryani2000 

 

If you add airtime credit and its your intention to buy a goodybag its best to go the the goodybag page and buy it from the outset, otherwise you run the risk of your airtime credit being used if your mobile data is on,  so you then dont have enough credit to buy your intended goodybag.

 

Please call 43430 and choose option 2 (buy a goodybag) and listen to your up to date balances.

 

To buy a  goodybag from airtime credit please Remember if you usually recur your goodybag , you should switch it off here first.                                                                     http://giffgaff.com/profile/payment-details 

 

Then please go here

 https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-with-my-existing-credit/...

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