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DATA problem! SOS

Started by: neith1122
On: 02/10/2015 | 19:21
Replies: 2
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by: neith1122
on: 02/10/2015 | 19:21

I need help, please!

 

I can't conect my data! I have signal but not data and I've introduce all APN information and nothing, I can't connect to internet!

 

what can I do?

 

 

Thaaanks!

Message 1 of 3
by: spacefrog
on: 02/10/2015 | 19:28 edited: 02/10/2015 | 19:29

Hi @neith1122 before you do anything you need to restart /reset your phone, if it's an iPhone then press both buttons together until you see the apple emblem,wait a couple of minutes fot it to restart and  then try connecting.....👍🏼🐸

neith1122 wrote:

 

I need help, please!

 

I can't conect my data! I have signal but not data and I've introduce all APN information and nothing, I can't connect to internet!

 

what can I do?

 

 

Thaaanks!

 

 

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Message 2 of 3
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by: formulaone
on: 02/10/2015 | 19:56

neith1122 wrote:

 

I need help, please!

 

I can't conect my data! I have signal but not data and I've introduce all APN information and nothing, I can't connect to internet!

 

what can I do?

 

 

Thaaanks!

 

@neith1122Smiley Happy

 

Hello,

 

Thanks for visiting the community forum!

 

A simple restart of the phone, By turning this off and then back on, Will usually resolve many issues that you maybe having. It might be worth re-checking your (APN) settings are absolutely correct for you. Also, What phone do you have?


Firstly, Ensure that you do actually have an active goodybag or airtime credit available on your account.

 

From your handset:

 

Dial *100*7# to check your goodybag allowance
Dial *100# to check your remaining airtime credit balance

 

Check your dashboard page to ensure that your goodybag or airtime credit is still available and is showing on your giffgaff account on the following link. From here:

 

https://giffgaff.com/dashboard

 

For your reference and settings please see the following link. From here:

 

http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

 

For your (Internet and MMS) to start working with your phone and to enable these services. You will first be required to install the giffgaff (APN) settings. Most new modern phone's will automatically do this for you when the sim has been installed. Other phone's will need to be configured manually by simply entering the Apn settings into the phone. Ensure that any WIFI connection has been turned off and your mobile packet data connection is enabled. (Depending on your phone. You might have to EDIT an (O2UK or O2 Pay & Go Apn) to Add giffgaffs settings)

 

To ADD the Apn settings:

- Goto 'Settings'
- More Networks (Wireless & Network/Connections)
- Mobile Networks
- Access Point Names
- Click onto the + (In the right top corner) to Add the New Apn. Ensure to Save and then Select the correct giffgaff Apn. The circle should then be highlighted with either a Green/Blue dot. Now turn your phone off and then back on. You should now see a Connection Symbol (2G/3G/4G) with two (Up and Down) little arrows appear on your phone's screen. This will indicate that your Internet is now working.

 

Enter the following Into your phone:

 

 

PLEASE NOTE: APN type: For some other phone's will require the following: default,supl,mms (Depending on your Android System and if you are running on lollipop 5.0) You will need to most likely use the following: default* OR default,*

 

You can Download the giffgaff App from the Google play store - This will contain the APN settings. From here:

 

https://play.google.com/store/apps/details?id=com.giffgaffmobile.controller

 

Watch this tutorial video on youtube which will guide you through the procedure of setting up your phone. From here:

 

http://www.youtube.com/watch?v=PvZGjt9okzU

 

Internet NOT working guide - From here:

 

http://community.giffgaff.com/t5/Using-giffgaff/Internet-does-not-work/ta-p/7435922

 

You can check your coverage and location for any local phone mast faults or maintenance that perhaps are being carried out. From here:

 

https://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/...

 

You could try and perform a manual roam procedure - This will refresh your connection to the network. From here:

 

http://community.giffgaff.com/t5/Tips-Advice/Manual-Roam/m-p/3345471#M32502

 

Thanks
Kind Regards

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