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Data about to run out

Started by: ksamm82
On: 14/01/2019 | 14:08
Replies: 7
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by: ksamm82
on: 14/01/2019 | 14:08

My data is about to run out from my £20 goody bag.

just topped up £10 turned it into a £10 goody bag.

says I can only use the £10 goody bag on the 26th which is no good considering I’ll need the data straight away once the data from my £20 goody bag finishes.

Is there any way I can use the £10 goody bag early? I don’t need the unlimited calls & texts but I need the data!

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by: jaymailsays
on: 14/01/2019 | 14:35

@ksamm82 Yes.

 

Once you are down to 100mb call 43430 option 2 to start your goodybag early. Or use your dashboard.

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Message 4 of 8
by: danhamman
on: 14/01/2019 | 14:27

@ksamm82 wrote:

My data is about to run out from my £20 goody bag.

just topped up £10 turned it into a £10 goody bag.

says I can only use the £10 goody bag on the 26th which is no good considering I’ll need the data straight away once the data from my £20 goody bag finishes.

Is there any way I can use the £10 goody bag early? I don’t need the unlimited calls & texts but I need the data!

You must have less than 100 mins of calls, less than 100 texts, or less than 100mb of data on your existing goodybag - in order to start a queued goodybag

 

"On your dashboard https://giffgaff.com/dashboard under your goodybag details you should see an option to start your 4G queued goodybag early. Just click and confirm you want to get rid of the active goodybag and the process will be set in motion."

.:.
Message 2 of 8
by: elizabethawe
on: 14/01/2019 | 14:31
Hi @ksamm82

You can start new goodybag early you have less than 100 texts or 100 minutes or 100MB left on your current live bundle.
login here here http://giffgaff.com/dashboard
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by: jaymailsays
on: 14/01/2019 | 14:35

@ksamm82 Yes.

 

Once you are down to 100mb call 43430 option 2 to start your goodybag early. Or use your dashboard.

Get a free giffgaff Sim
Message 4 of 8
by: ellebae
on: 14/01/2019 | 14:40
Hi It's now possible to start your next goodybag early if your minutes or data are down to 100 mins or below or 100 mb or below. You will see the option to do this on your http://giffgaff.com/dashboard. Remember you will lose anything remaining on the original bag though.
try here from browser https://giffgaff.com/profile/payment-details
go to recurring goodybag/change
untick the recur box if you want to stop it or if you just want to change it will show the list of goodybags click on the one you want
Hope this helps you
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 6 of 8
by: djbonner07
on: 14/01/2019 | 14:40
@ksamm82 >>>

You can start a new goodybag early, only - (if you have less than) >>

• 100 minutes or
• 100MB (data left), or
• 100 text / sms remaining or less.


Starting/Purchasing a new goodybag early is only available when you have less than, >

• 100 minutes or less or
• 100MB or less (data left), or
• 100 text / sms remaining or less.


(PLEASE READ)

- Starting a goodybag early -

When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.



(To purchase/Start a goodybag early)


( Using A Mobile etc ) Call 43430 and press option 2 and follow the directions



( Via The Internet )

● Log in and go to My giffgaff >>

● If you have less than 100 minutes or 100 MB, 100 text left in your Goodybag a message will appear under "My goodybags" "

● If you are recurring your goodybag, you can decide to recur your next goodybag right now,If you have a queued goodybag, you can decide to start your queued goodybag right now,If you have no recurring or queued goodybag,you can select a new goodybag to start right now.


● When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.


Your new goodybag is active and is visible in My giffgaff.

https://community.giffgaff.com/t5/Announcements/Changing-the-limit-on-Early-Repurchase-of-goodybags/...


There's also a video guide that might be easier for you: https://www.youtube.com/watch?v=aXOph2WF9Jo
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Message 5 of 8
by: ksamm82
on: 14/01/2019 | 14:45

Thanks so much to all of you Smiley Happy kudos for you all ! Have a lovely afternoon

Message 7 of 8
by: mrsgrowler
on: 14/01/2019 | 14:48

@ksamm82 wrote:

My data is about to run out from my £20 goody bag.

just topped up £10 turned it into a £10 goody bag.

says I can only use the £10 goody bag on the 26th which is no good considering I’ll need the data straight away once the data from my £20 goody bag finishes.

Is there any way I can use the £10 goody bag early? I don’t need the unlimited calls & texts but I need the data!

You can follow the advice that the others have given you @ksamm82 about starting a new bag early but be aware that this may not be what you actually want to do.

This is because you may have misunderstood how goodybags work.

 

  • You can only ever have 1 live goodybag on your account at any one time. 
  • You cannot add anything to a bag while it is live ie you cannot “top it up”
  • You can however have a second bag that is queued - ie one waiting to start - that can either be  recurring bag - ie one waiting to renew on expiry of the current bag or, if you don’t use that option, can be bought manually.
  • Goodybags last a full month and will only expire at the end of that time.
  • If you ever run out of an allowance in your live bag you have to either wait until it expires or you can start a new one early.
  • If you use Recurring Goodybag and you start a new bag early this will change the date your bag will renew to this new date.

 

So ask yourself the question if I am running out of data before the end of a month while using a £20 bag with 20GB of data is it the best thing to do to REPLACE it with a £10 bag with 3GB of data to last me for the next month.

 

If the answer is “Yes that’s OK for me” then fine go for starting a bag early.

 

But if it is not then you will need to consider getting another £20 bag.

If you want to do that instead then read the section “How can I modify or cancel my queued goodybags” on this page here

https://community.giffgaff.com/t5/Solve-your-questions/Guide-to-queued-goodybags/ta-p/3513321

 

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