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Data not Working

Started by: spariphone
On: 24/06/2014 | 08:48
Replies: 7
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by: spariphone
on: 24/06/2014 | 08:48

Just purchased a goodybag with 1 GB of Data. I can make phone calls and texts but whenever I try to use the internet I get a message that I don't have a data subscription.

 

Any thoughts?

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by: carl201012
on: 24/06/2014 | 08:55
Check Internet settings:

You'll need to add some settings (called an APN) manually for your phone to access the internet and send/receive MMS messages on giffgaff. Here's details of how to do that for most phones

http://tinyurl.com/internet-settings

It should solve all problems

Hope this helps,

Have a good day
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Message 2 of 8
Highlighted
by: carl201012
on: 24/06/2014 | 08:55
Check Internet settings:

You'll need to add some settings (called an APN) manually for your phone to access the internet and send/receive MMS messages on giffgaff. Here's details of how to do that for most phones

http://tinyurl.com/internet-settings

It should solve all problems

Hope this helps,

Have a good day
Get a free giffgaff Sim
Message 2 of 8
by: herne1
on: 24/06/2014 | 08:56
OK. Make sure mobile data is on.
Go to settings, more, mobile networks, now set mobile data to enabled.

Your phone settings need to be rightAPN+mms settings. Please use these correct settings. All phones.
Try updating phone to latest software first, usually loads giffgaff APN. Or put settings in manually.
All your settings for APN and MMS are in this link. Go slowly and check all you do is exactly as shown.
reboot after with a 5 minute wait while phone is off.

The giffgaff app on your phone will give the correct settings for that phone and you input manually.

http://giff.ly/gg_settings


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Message 3 of 8
by: hellomrfida12
on: 24/06/2014 | 08:58
Hi
These are the internet settings you need to input these in your network settings

Username: "giffgaff"
APN: "giffgaff.com"
password: [Leave blank]
Proxy: [Leave blank]

Smiley Happy
Message 4 of 8
by: blade50007
on: 24/06/2014 | 08:59
What phone are you using? You will need tk change the apn settings
Message 5 of 8
by: harry58
on: 24/06/2014 | 09:04

@spariphone wrote:

Just purchased a goodybag with 1 GB of Data. I can make phone calls and texts but whenever I try to use the internet I get a message that I don't have a data subscription.

 

Any thoughts?


Have a look here http://tinyurl.com/gg-settings

Message 6 of 8
by: raypops
on: 24/06/2014 | 09:14

@spariphone wrote:

Just purchased a goodybag with 1 GB of Data. I can make phone calls and texts but whenever I try to use the internet I get a message that I don't have a data subscription.

 

Any thoughts?


INTERNET SETTINGS ETC
First find out the settings for your device / phone... http://community.giffgaff.com/t5/Settings-for-your-device/tkb-p/phone_settings ... and input them MANUALLY...do this carefully and double check you have done it correctly.....this usually rectifies any problems.
Also for MMS to work properly you need to have 3g and Mobile Data turned on and also MMS enabled in your phone settings... otherwise MMS will NOT work....and its also a good idea to reboot your phone once you have done all of this...If all of this fails then contact an agent here.....https://giffgaff.com/support/ask/mobile_internet_issues.....
Please note agents may take up to 24hrs to reply.

(Please Feel Free To Click On The Link Below To Obtain Your FREE Sim) Regards Ray
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