Knowledge Base


Started by: mikebradders
On: 09/03/2018 | 15:10
Replies: 4

by: mikebradders
on: 09/03/2018 | 15:10

Says i have data and apn setting are correct. Why wont my data work?

Message 1 of 5
by: elmo101
on: 09/03/2018 | 15:11
Hi @mikebradders

Please check again to see if you have the correct APN/Data settings - Please see the link below to get the internet settings for your device. You will find the settings for the most popular devices including iOS (iPhone, iPad), android (Samsung , HTC etc) & blackberry devices.

If you find the data settings are fine Please check the signal status in your area to see if there are any known local issues, such as mast damage or routine maintenance being carried out.

Please note the signal status checker is updated hourly, so recent faults may not yet show up – so check back after a while, just in case Please follow this link and enter your post code.

If signal looks all good you can attempt a manual roam to refresh your connection.

Also turn your device off/on again to see if that helps.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 5
by: insaneyln
on: 09/03/2018 | 15:12

mikebradders wrote:

Says i have data and apn setting are correct. Why wont my data work?

@mikebradders; do you have an active goodybag; if not, do you have airtime credit? Dial *100*7# to check the former; dial *100# to check the latter.


I hope this helps.

Message 3 of 5
by: giffgaffprepper
on: 09/03/2018 | 15:15
have you recently activated your gg sim?

have you restarted phone?

are you in the uk?
Message 4 of 5
by: kaymaureen
on: 09/03/2018 | 15:16

Hi @mikebradders


Please restart your phone 

This would help



Message 5 of 5