Knowledge Base


Started by: bailieshep1
On: 12/02/2019 | 16:39
Replies: 6

by: bailieshep1
on: 12/02/2019 | 16:39

Why have I to stop using a lot of data?

Message 1 of 7
by: wildwolf17
on: 12/02/2019 | 16:42
Can you elaborate please
Message 2 of 7
by: danhamman
on: 12/02/2019 | 16:42

@bailieshep1 wrote:

Why have I to stop using a lot of data?

If you've been warned, then you'll need to cut down your usage or you'll be banned from the £25 goodybag for 90 days.

Message 3 of 7
by: mangowalk
on: 12/02/2019 | 16:43
From 11th July 2018, ‘Always On’ data come with the £25 goodybag.
What is "Always On"?
*With the £25 "Always On" goodybag, you will experience:
20GB of UK data usage per month at full 4G speed with tethering allowed.
Once the 20GB of data has been used up you will experience a reduced data speed of 384kbps from 8 am to midnight.
From midnight to 7.59 am you will again have a data allowance at full 4G speed.
* Traffic Flow policy applies to the £25 "Always On" goodybag.
*Speed restrictions apply to our Always On data after 20GB of data usage.
*A 4G ready phone and coverage is required to access 4G data speeds.
*Giffgaff doesn't offer any unlimited mobile data plans.
*Your phone will use the 20GB of full-speed mobile data first, so you can benefit from the best speed available.
See Guide below to ‘Always On’ Data
Message 4 of 7
by: jt_21
on: 12/02/2019 | 16:48

@bailieshep1 wrote:

Why have I to stop using a lot of data?


You will have been contacted as there is a traffic flow policy on this goodybag.

giffgaff are now contacting members who are using a goodybag with an Always On data allowance and who have been identified as using the network in a way which impacts other members, consistently over a period of time. We are sending them an email and an SMS to explain this policy, and offer advice on how to reduce their impact on other members.


Where members are either not able or not willing to change a behaviour which impacts the data experience on giffgaff, we have a responsibility to make the situation fairer and protect the vast majority of members. This is particularly true at giffgaff, where we have been built on the principles of fairness and mutual giving.


For this reason, when reaching the end of their current goodybag, members who have been warned but not modified their behaviour will be prevented from repurchasing an Always On data goodybag in the future.


Importantly, members with an Always On goodybag will never see their allowance removed from them (unless they have already been barred from buying the £25 Always On goodybag on another account) and there is no limit to the amount of data that one of these members can use. A member is only contacted if their specific usage pattern is impacting the service of other members, not when they reach a given volume of data.


With the £25 'Always On' goodybag you get 20GB of data at full 4G speed.

After 20GB of data used you'll experience a reduced data speed of 384kbps from 8am to Midnight. You may notice that activities which require high amounts of data, like HD video streaming, will be slower.

There's no unlimited data with giffgaff here's a guide to the £25 'always on' goodybag (click handy links if roaming)!


There is a traffic flow policy on this goodybag


Please try to change your data usage pattern, if you are banned (usually 93 days) from purchasing this £25 goodybag, you would only be able to purchase the other goodybags on offer, hope this helps, thanks for your question. 


Message 5 of 7
by: brighthulk
on: 12/02/2019 | 16:49
If you have received a emails warning you about your data then note the goodybag is subject to traffic flow, to protect the experience of members when comes to using data a traffic flow policy has been introduced.

If your usage has been deemed as impacting on other members it has resulted in you from being flagged.
For more information on the always goodybag please check out this link

And more details on the traffic flow policy can be found here
Get a free giffgaff Sim
Message 6 of 7
by: insaneyln
on: 12/02/2019 | 16:55

@bailieshep1 wrote:

Why have I to stop using a lot of data?

@bailieshep1; have you received a warning? If so, it will be due to violation of terms and conditions.

Message 7 of 7