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Started by: jemma30424
On: 04/04/2019 | 01:26
Replies: 2
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by: jemma30424
on: 04/04/2019 | 01:26

Hi there, angry customer I'm afraid. I have paid £25 for "always on data" and my service is terrible. I can't do anything and it's super slow. I think I'll be leaving giffgaff due to this issue. Because I think it's a rip off😊 thanks.

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by: claire1uk
on: 04/04/2019 | 01:31

Hello @jemma30424 

 

The £25 always on goodybag gives you 20GB of UK data at full 4G speeds and once you used up the 20GB then you will continue to get data allowance at a reduced speed (384KB) from 8am to midnight. From midnight to 7.59am you have an data allowance at full speed.

For more details check out this https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Always-On/ta-p/17070641knowledge base link. 

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by: roomey1991
on: 04/04/2019 | 01:29
Hi, you get 25gb full speed for £25, although it's always on data it does tell you that after you've used 25gb then the connection won't be as fast.
J.Roome
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by: claire1uk
on: 04/04/2019 | 01:31

Hello @jemma30424 

 

The £25 always on goodybag gives you 20GB of UK data at full 4G speeds and once you used up the 20GB then you will continue to get data allowance at a reduced speed (384KB) from 8am to midnight. From midnight to 7.59am you have an data allowance at full speed.

For more details check out this https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Always-On/ta-p/17070641knowledge base link. 

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