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Started by: lina83
On: 03/09/2018 | 06:09
Replies: 4
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by: lina83
on: 03/09/2018 | 06:09

Why u lieing to ur costomer i been with giffgaff for the last two years and u have agreed that i can use my sin outside the uk including data but **bleep**ing nothing works 

Message 1 of 5
by: tonychurm39
on: 03/09/2018 | 06:14
Hello
Are you within the EU and have roaming switched on in your account here https://giffgaff.com/profile/details
Message 2 of 5
by: johna002
on: 03/09/2018 | 06:34

HI there @lina83 - they are not lying you can use your goody bag in selected countries in the UK. Firstly where are you outside the UK? The list below explains where you can use your goody bag.....

 

  • Which countries and territories are included in the "Roam Like Home" agreement?

Austria, Belgium, Bulgaria, Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including Corsica, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Saint Martin and additionally, Saint Barthelemy), Germany, Gibraltar, Greece (including all islands), Hungary, Iceland, Ireland, Italy (including Sardinia, Sicily, and additionally, San Marino, Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands (but NOT Aruba, Curaçao or Sint Maarten), Norway, Poland, Portugal (including Azores, Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla), Sweden.

 

This helpeful link will explain more.....

 

https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931

 

Also, make sure you have roaming set to "ON" in your settings.......

 

https://giffgaff.com/profile/details

 

Roaming.PNG

 

 

 

 

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Message 3 of 5
by: drew_clements
on: 03/09/2018 | 07:24

Maybe also just take a moment whilst typing, just to avoid any misunderstanding.....! 

Message 5 of 5