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Started by: jessi75708
On: 17/07/2019 | 21:04
Replies: 7
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by: jessi75708
on: 17/07/2019 | 21:04

I have £25 goodbag and only have 20gb data ? 

 

My partner pays £20 and has 40gb ? I’ve had my sim 3 weeks and ran out of data already ? I thought it was unlimited !

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by: giffgaff20147
on: 17/07/2019 | 21:24

@jessi75708 

Hello if you had it 3 weeks then that’s before the goodybag was updated on 3rd July ,

so you only get 20 gb at full speed ,

 

giffgaff does not do unlimited data not since 2015 

always on is subject to speed restrictions and traffic flow fair usage terms apply https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-the-20-quot-Always-On-quot-goodybag/ta-p/1...

 

https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Traffic-Flow-Policy/ta-p/12999304

 

 

Message 4 of 8
by: lmort57
on: 17/07/2019 | 21:05 edited: 17/07/2019 | 21:56

@jessi75708wrote:

I have £25 goodbag and only have 20gb data ? 

 

My partner pays £20 and has 40gb ? I’ve had my sim 3 weeks and ran out of data already ? I thought it was unlimited !

Hi there,

 

Thank you for contacting the GiffGaff Community.

 

Hopefully the following information will help you with your issue.

 

The 40GB Goodybag is only valid for those purchased after 3rd July!  When did you purchase your Goodybag?  If yours was purchased before 3rd July then I'm afraid yours will be the older limit until the next time around.

If my Answer has helped you please Kudos and please Mark as Best Answer to help others!
Message 2 of 8
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by: giffgaff20147
on: 17/07/2019 | 21:24

@jessi75708 

Hello if you had it 3 weeks then that’s before the goodybag was updated on 3rd July ,

so you only get 20 gb at full speed ,

 

giffgaff does not do unlimited data not since 2015 

always on is subject to speed restrictions and traffic flow fair usage terms apply https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-the-20-quot-Always-On-quot-goodybag/ta-p/1...

 

https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Traffic-Flow-Policy/ta-p/12999304

 

 

Message 4 of 8
by: jt_21
on: 17/07/2019 | 21:32

@jessi75708wrote:

I have £25 goodbag and only have 20gb data ? 

 

My partner pays £20 and has 40gb ? I’ve had my sim 3 weeks and ran out of data already ? I thought it was unlimited !

the 40gb only was launched on 

3rd July 2019 see https://community.giffgaff.com/t5/Announcements/Double-Data-on-our-20-goodybag-from-July-3rd/m-p/235... so any £25 goodybag started before then will still have old allowances ..., (20gb of full speed data then slower data) ... the new £25 goodybag from 3rd July has 40gb full speed data then slower data afterwards,

 

Your partner has only 40gb data on the £20 goodybag 

 

with your goodybag of £25 the next time you purchase one

With The £25 "Always On" goodybag, members will experience:

40GB of UK data usage per month at full 4G speed with tethering allowed.
Once the 40GB of UK data has been used up, members will experience a reduced data speed of 384kbps from 8 am to midnight. From midnight to 7.59 am members will have a data allowance at full 4G speed.
Traffic Flow
https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Traffic-Flow-Policy/ta-p/12999304
applies to the £25 "Always On" goodybag.

Speed restrictions apply to our Always On data after 40GB of data usage (or 20GB in EU).
A 4G ready phone and coverage required to access 4G data speeds.
giffgaff does NOT offer any unlimited mobile data plans. A pure 'unlimited data' package doesn't restrict your data speed at any point. Our Always On goodybag is designed to give members peace of mind that they'll be connected.
See https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-the-25-Always-On-goodybag/ta-p/17070641

Message 5 of 8
by: jessi75708
on: 18/07/2019 | 07:15

Thankyou ! 

Message 6 of 8
by: giffin
on: 18/07/2019 | 08:54
Hi your next one will be 40Gb Hurrah!
Message 8 of 8