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Dodgy SIM?

Started by: jwhowe
On: 12/01/2019 | 14:38
Replies: 4
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by: jwhowe
on: 12/01/2019 | 14:38

Hi my SIM card has deactivated itself 3 times in the past 3 days for no reason at all. I have missed several important calls through this . Does anyone have any ideas please?

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by: aaronhank
on: 12/01/2019 | 14:40
It does sound like there may be a problem with the sim you can order one from your gift dashboard under share the love.https://giffgaff.com/orders/mgm

Latest knowledge base for SIM swap on Giffgaff @jwhowe

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
Message 2 of 5
by: aaronhank
on: 12/01/2019 | 14:40
It does sound like there may be a problem with the sim you can order one from your gift dashboard under share the love.https://giffgaff.com/orders/mgm

Latest knowledge base for SIM swap on Giffgaff @jwhowe

https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
Message 2 of 5
by: bilal86440
on: 12/01/2019 | 14:42

@jwhowe

Please check the signal in your area by following this link https://giffgaff.com/coverage-and-service for the network status or coverage. The network status should give you details of any local issues, including planned work, as well as showing signal strength & outages.
 
Please remember that the website is updated hourly and may not display any issues at the current moment. If the signal looks all good then you can perform a manual roam Please check out this http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794 guide on how to perform a manual roam.
 
Also please turn off your mobile device off for a couple of minutes and on again to see if that helps.
 
If the services look good i suggest you replace the SIM to see if that helps.
 

You can order another free SIM from your spread page here https://giffgaff.com/orders/mgm or you can can pick one up for high street retailers e.g. Tesco, Iceland and Poundland for around 75p

 
All new giffgaff SIMs are 'trio' SIMs made up of a Standard, Micro and Nano. If you wish to form the Nano or Micro size SIM all you will need to do is push out the middle of the SIM as shown in the image below:
triosim.jpg3 in 1 SIM card
When the SIM arrives perform a SIM Swap. The SIM swap will transfer your current number and any active goodybag / credit over to the new SIM and can be performed any time between 4.30am and 9.30pm
 
You can follow this https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084 fantastic guide i found on how to perform the SIM Swap or you can follow the SIM Swap video tutorial below:

Get a free giffgaff Sim
Message 3 of 5
by: fidas
on: 12/01/2019 | 15:09
Hi there sounds like sim could be faulty u can order a new sim from ur dashboard and do a sim swop when u receive it and all from old sim will be transfered to new sim
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by: jwhowe
on: 13/01/2019 | 13:36
Thanks very much for your well informative and detailed reply

Cheers John
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