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I've opened three tickets/incidents:
One where I have an ongoing problem - don't think I've had an email from this so far
One which has been solved by an agent - I think I had three emails about this one, two of them before any sort of note or status change was noted on the ticket
One which I've added a new note and "solved" myself before an agent responded - which also generated a message. I've also got a survey request "How did we do?" email for this one