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Double charge on account?

Started by: hepple73
On: 08/05/2017 | 09:42
Replies: 6
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by: hepple73
on: 08/05/2017 | 09:42

My recurring goodybag was purchased on the 4th of this month and shows on my card statement as a payment to giffgaff.com. However, there is also a pending payment for the same amount to GIFF GAFF LTD. Anyone else had this? 

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by: andyrh68
on: 08/05/2017 | 13:37

hepple73 wrote:

 

I certainly WOULD contact an agent, if I didn't keep getting a 'There were problems creating your incident' message Cat Frustrated

 

I found the site to be a bit jittery this morning @hepple73, so hopefully you've managed to get your message off to an agent by now.

As the payment is still pending from the 4th, it may suggest it's a glitch at your credit card company's end. Although there's probably little they can tell you either whilst it is still pending.

Hopefully an agent can sort things for you Smiley Happy

Message 6 of 7
by: clikasarus
on: 08/05/2017 | 09:44 edited: 08/05/2017 | 09:53

@hepple73 Hi welcome to giffgaff and the community you will have to contact a agent as they are the only ones who can issue a refund try here https://giffgaff.com/support/ask/incorrect_balance but please be patient as it could take upto 24 hours for them to reply which you can view here https://giffgaff.com/support/questions hope this helps👍🏻

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Message 2 of 7
by: baba03
on: 08/05/2017 | 09:45
Hi @hepple73

Any account or billing related issues will need to be raised with a giffgaff agent to investigate as well processing any refunds. To contact an agent go to your My giffgaff page and scroll half way down on the left hand side you will find the "Ask an Agent" hyperlink. This is also the location to view the reply's sent by agents to any questions asked here is the link to contact an agent https://giffgaff.com/support/ask/incorrect_balance

A response from an agent may take up to 24 hours during busy periods, but they usually reply in a couple of hours. Agent replies can be found here https://giffgaff.com/support/questions
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Message 3 of 7
by: p33t3r
on: 08/05/2017 | 09:56

As already stated I would check with an agent at support /ask and they will look into it. It is possible you have used some airtime credit and have a top up due there

Message 4 of 7
by: hepple73
on: 08/05/2017 | 10:07

I certainly WOULD contact an agent, if I didn't keep getting a 'There were problems creating your incident' message Cat Frustrated

Message 5 of 7
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by: andyrh68
on: 08/05/2017 | 13:37

hepple73 wrote:

 

I certainly WOULD contact an agent, if I didn't keep getting a 'There were problems creating your incident' message Cat Frustrated

 

I found the site to be a bit jittery this morning @hepple73, so hopefully you've managed to get your message off to an agent by now.

As the payment is still pending from the 4th, it may suggest it's a glitch at your credit card company's end. Although there's probably little they can tell you either whilst it is still pending.

Hopefully an agent can sort things for you Smiley Happy

Message 6 of 7
by: hepple73
on: 09/05/2017 | 11:09

Thank you everyone. @andyrh68, you were correct with it being an anomaly at my credit card's end Cat Very Happy

Message 7 of 7