Knowledge Base

During a call, other person on the line can't hear me.

Started by: giffimi
On: 29/11/2012 | 23:14
Replies: 11

by: giffimi
on: 29/11/2012 | 23:14

Hi there fellow Giffgaffers.


I have a Nokia E7, For the past 3-4months whenever during a call whenever I'm talking to anyone the other person on the line can't hear me. Before this happens I tend to hear a blip, This is literally been driving me up the wall and I'm loosing my pacience  I don't know whether my phone is the problem or this network. so I removed my SIM card and tried it in my old phone Sony Ericsson. The same thing happened! 


im not pressing the mute button, I'm not doing anything Just talking on the phone! Why is this happening. I'm getting an iPhone 5 soon well tbh iv got it under my Xmas tree. But I'm worried if this will happen!


before I open my Xmas present I need to resolve this matter. Help

Message 1 of 12
by: ball99
on: 29/11/2012 | 23:16
giffgaff aint cheap for nothing lol
Get a free giffgaff Sim
Message 2 of 12
by: littlebigjackjackxd
on: 29/11/2012 | 23:16
There is probably something wrong with your account then. Contact an agent and they will check your account for you to see if there are any issues.
Message 3 of 12
by: giffimi
on: 29/11/2012 | 23:20
An iphone5 ain't cheap either, nor is a nokiae7 when it 1st came out. How do I contact an agent? In a giffgaff shop, call them, email??
Message 4 of 12
by: sam1128
on: 29/11/2012 | 23:20
Maybe your sim is faulty as you said it happened two diff phones !

Report sim lost and stolen ... You would be sent out replacement sim with 1st classl post..

All credit and allowance would be transferred as well..

giffgaff now send out hybrid sims, which contain both a mini and micro sim that you can pop out.
Get a free giffgaff Sim

Message 5 of 12
by: nabeel_nabs
on: 29/11/2012 | 23:20
If the sim is damaged, order a spare sim and use the newly implemented sim swap function to replace it:
Click the yellow stars(kudos) on the left if I helped! Also "Accept As Solution" the best response in the topic to help others with the same problem... Thanks Alot!
Get a free Giffgaff Sim - Join dropbox - online cloud storage!
Message 6 of 12
by: tallpall
on: 29/11/2012 | 23:22
Might be your phone so try a diff phone but hope you get this sorted as no good if people cant hear you..i havent came across this issue with giffgaff.
Message 7 of 12
by: gerradwy
on: 29/11/2012 | 23:25
try get a replacement sim
Get a free giffgaff Sim
Message 8 of 12
by: giffimi
on: 29/11/2012 | 23:26
I have a spare sim which I ordered and got in the post today. I might give that a go now. Maybe the sim is damaged? Yea maybe, even though ever since I received it it has only come out the phone once.......
Message 9 of 12
by: sam1128
on: 29/11/2012 | 23:30
Well as i said sim doesn't has to be damaged it maybe faulty ... !

Order replacement that's the way to go !

Get a free giffgaff Sim

Message 10 of 12