Knowledge Base

Enquiry about text messages charges

Started by: 255120
On: 21/01/2019 | 08:14
Replies: 14

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by: 255120
on: 21/01/2019 | 09:01
Other networks offer a barring service on premium rate services.
Giff gaff I believe set this up to remove money from my account.
I'm not putting money on the account to just get removed again.

Giff gaff were very unhelpful at the time
Message 11 of 15
by: 4128334
on: 21/01/2019 | 09:13
Good Morning,
The following link will explain Payforit Premium Rate Text's and how to take action.

Get a free giffgaff Sim
Message 12 of 15
by: nefarius
on: 21/01/2019 | 09:18



As far as I can see no networks block these texts. A complete cop out. 

If you are texting friends or family I suggest you download Viber or similar to message each other over the Internet. It's a work around for your issue. 

Get a free giffgaff Sim
Message 13 of 15
by: muggles708
on: 21/01/2019 | 18:44



If you are losing money to a Payforit scam, you do need to take action yourself to stop this.



'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.


@nefarius O2, EE and Vodafone all offer some form of "charge to bill" bar which will protect you for these scams. GiffGaff and Three don't.


GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.


These scams use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.


You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.


Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.




Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’
Message 14 of 15
by: 255120
on: 22/01/2019 | 07:48
When it happened in knew giff gaff were involved, they credited my account with £5 as a gesture of goodwill and 2 days later it was gone. I don't think it was a coincidence.
Message 15 of 15