Knowledge Base

Enquiry abt goodybag

Started by: chetan212
On: 14/08/2019 | 07:01
Replies: 3

by: chetan212
on: 14/08/2019 | 07:01

I bought a goodybag package of 15 pounds and its showing now i got 15 gb data . I dnt use this much. I checked online i can get 6 gb in 10 pounds . Can i cancel one starting on 23 rd and buy 10 pounds or 12 pounds. If yes how to cancel that pls help

Message 1 of 4
by: tazzy19
on: 14/08/2019 | 07:06



Your goodybag will be queued, you can cancel it yourself  if it was purchased  over 24hrs ago, go to , and open up 'next goodybag'. Just click the button and it'll cancel, or contact an agent and explain you need it cancelled to buy a different one


Refunds will take 5 working days to be credited and appear in your bank account

Agents will reply here

Message 2 of 4
by: bigjack57
on: 14/08/2019 | 07:14
Hi there,
Yes the £15 goodybag data allowance increased today as did the £12 and £10 ones. You can't cancel a goodybag early unfortunately but if you have less than 100 minutes of calls or 100MB of data remaining, you can instead decide to purchase another goodybag early before the expiry date of the current goodybag.
Message 4 of 4