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Error code 38 SMS sending

Started by: smutzie
On: 17/04/2013 | 23:06
Replies: 26
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by: smutzie
on: 17/04/2013 | 23:06
I have credit on my account, the sim is in an android zte v790 handset. It can receive texts but can't send them. It just displayed error code 38.
Please can anyone offer any help?
Many thanks
Message 1 of 27
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Accepted Solutions
by: andyhubbert
on: 17/04/2013 | 23:12
Turn the phone off and on.

If you've just activated your sim then this can take up to 24 hours to fully complete.

Try the sim in another phone. If the sim doesn't work in this phone then order a replacement sim
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Message 3 of 27
by: harrybee1980
on: 17/04/2013 | 23:09
You are having problems with sending or receiving SMS/texts then this trick might resolve the problem.

1. Go to settings 2. Then go to mobile networks 3. Select a network other than O2 (gg) i.e orange or tmobile. 4. Come out of settings and it should say no network coverage or something similar. 5. Repeat the process this time choosing O2 (gg) which should update the message centre and hopefully restart the texts.

The message centre number in your message settings should be +447802002606

On an iphone then it's a slightly different process.

1. Go to settings 2. Go to carriers 3. Switch off automatic and manually change the carrier to something other then O2-UK i.e vodafone or orange. 4. Come out of settings and wait until it fails to connect to the other carrier. 5. Once it fails repeat the process and this time choose O2-UK

For a shortened link to this guide click below http://is.gd/manualroam

And maybe worth trying a reboot/restart your phone!
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Message 2 of 27
by: andyhubbert
on: 17/04/2013 | 23:12
Turn the phone off and on.

If you've just activated your sim then this can take up to 24 hours to fully complete.

Try the sim in another phone. If the sim doesn't work in this phone then order a replacement sim
Get a free giffgaff Sim
Message 3 of 27
by: scheidt
on: 17/04/2013 | 23:13
Error 38

"Network out of order" This cause indicates that
the network is not functioning correctly and that
the condition is likely to last a relatively long
period of time; e.g., immediately reattempting the
short message transfer is not likely to be
successful.

Check the o2 network status and coverage in area.
Type your poscode here: http://bit.ly/o2status

Please choose a 'Best Answer' if your problem was solved...thanks :-)
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Message 4 of 27
by: sonia_gmm
on: 10/11/2015 | 10:08
thanks for your advice, but it has not worked in my mobile. As they do, I have done everything that you say and still unable to send messages but if I can get them. I've also done a replacement card and still not working. You know what could be the problem? Thnaks.
Message 5 of 27
by: sloz
on: 10/11/2015 | 10:11
@sonia_gmm
Which phone do you have?
Can you send texts to 43430 And 2020
And your use nunber?
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Message 6 of 27
by: sonia_gmm
on: 10/11/2015 | 10:21
My phone is Nexus 5 I can send sms to 43430. I can receive calls and make calls; I can receive sms but not send it.
Message 7 of 27
by: sloz
on: 10/11/2015 | 10:32
@sonia_gmm
Can you send texts to..
Your own number?
And
Zero followed by ten 7,s ?
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Message 8 of 27
by: sonia_gmm
on: 10/11/2015 | 10:40
No, I can't do it
Message 9 of 27
by: sloz
on: 10/11/2015 | 10:48
@sonia_gmm
Its unusual that texts to 43430 And 2020 will send but not your own number and Zero followed by 7,s

Did you try sending the texts to those two starting +447 ?

Do you have a live hokey Cokey bag and run out of texts? Dial *100*5# to check
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Message 10 of 27