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Extra cost of 4.50 chargerd every topup

Started by: aswina3
On: 20/01/2019 | 14:09
Replies: 7
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by: aswina3
on: 20/01/2019 | 14:09

Hi

I need help regarding this issue.

Everytime i topup  my phone , its been charged with 4.50 taken from my account. 

I really dont understand how.also when i cheak my summary of the account it shows at text _ 

£4.50.

I need to get this removed as well as to recover all my money. Any suggestions guys?

 

Thank you

Ash

 

Message 1 of 8
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by: 4128334
on: 20/01/2019 | 14:12
@aswina3
Good Afternoon,
The following link will explain the action you need to take to stop your credit being taken and hopefully a refund:-https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

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Message 3 of 8
by: brighthulk
on: 20/01/2019 | 14:11
@aswina3
Did you sign up to a Premium Text Messaging service? As it sounds like you have. You will need to send the STOP text message.

It is important that you do send the STOP text or that you get them to unsubscribe you. If you don't do so the messages will still be sent, using up any credit you have, and even if you don't have credit the charges will still be applied when you next add air time credit.

Simply blocking the number will not stop the texts or charges as they are charged at network level, blocking simply stops them appearing on your phone but you will still be charged

I suggest you check out this https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-do-s-And-don-t-s/td-p/18597940 thread on dos and don't when it comes to Premium text charges.
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Message 2 of 8
by: 4128334
on: 20/01/2019 | 14:12
@aswina3
Good Afternoon,
The following link will explain the action you need to take to stop your credit being taken and hopefully a refund:-https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

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Message 3 of 8
by: aswina3
on: 20/01/2019 | 14:20
That was very helpful.Thank you.
Message 5 of 8
by: aswina3
on: 20/01/2019 | 14:21
Thank you.Appreciate it
Message 6 of 8
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by: muggles708
on: 20/01/2019 | 16:58

@aswina3

 

You've already had good advice on stopping the charges and seeking a refund. Let us know how you get on.

 

'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.

 

You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

 

Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.

 

 I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.

 

Paul 

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 7 of 8
by: sloz
on: 20/01/2019 | 18:55
@aswina3
Have you located the text that detailed the subscription and how to unsubscribe?
And have you now done that?
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Message 8 of 8