I need help regarding this issue.
Everytime i topup my phone , its been charged with 4.50 taken from my account.
I really dont understand how.also when i cheak my summary of the account it shows at text _
I need to get this removed as well as to recover all my money. Any suggestions guys?
This question has a Best Answer. Go to Best Answer
You've already had good advice on stopping the charges and seeking a refund. Let us know how you get on.
'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.
You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.
Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website. This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.
I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.