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Extra fees for texts.

Started by: missc43933
On: 26/04/2019 | 06:45
Replies: 4
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by: missc43933
on: 26/04/2019 | 06:45

There are two fees for premium text in my account. 

But I didn’t type any text on the time it showed. 

However, I received the text with PayForl charge. What were those?? I didn’t buy anything through these number.

Message 1 of 5
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by: sloz
on: 26/04/2019 | 08:07
@missc43933
Hi, are you currently in the UK or abroad?
What dates were the payments taken?

Did the texts arrive from 30090007 or 30090009 or another 8 digit number?

Those are receipt type texts confirming a payment

You should have received another text from a 5 digit number or from a word or words, with details of the subscription and how to unsubscribe
Could you look through your received texts for that message

Text the word STOP to 83463
To cancel the subscription
Get a free giffgaff Sim
Message 3 of 5
by: natty88
on: 26/04/2019 | 06:48

@missc43933 you'll need at least ten pence credit to reply stop check these guides out 

 

premium texts guide 

 

https://community.giffgaff.com/t5/Tips-Guides/Premium-text-charges-Do-s-And-Don-t-s/m-p/18597940/hig...

 

also check this site for help 

 

http://payforitsucks.co.uk

Get a free giffgaff Sim
Message 2 of 5
by: sloz
on: 26/04/2019 | 08:07
@missc43933
Hi, are you currently in the UK or abroad?
What dates were the payments taken?

Did the texts arrive from 30090007 or 30090009 or another 8 digit number?

Those are receipt type texts confirming a payment

You should have received another text from a 5 digit number or from a word or words, with details of the subscription and how to unsubscribe
Could you look through your received texts for that message

Text the word STOP to 83463
To cancel the subscription
Get a free giffgaff Sim
Message 3 of 5
by: missc43933
on: 12/05/2019 | 11:32
Yes the text is from 30090009
Message 4 of 5
by: sloz
on: 12/05/2019 | 11:34
@missc43933
Have you texted the word STOP to 83463?
And have you received a reply confirming you've unsubscribed?
Get a free giffgaff Sim
Message 5 of 5