Knowledge Base
Community

FAULTY SIM CARD

Started by: katiepup
On: 15/10/2010 | 08:29
Replies: 2
Reply

by: katiepup
on: 15/10/2010 | 08:29

Has anyone had a problem with a faulty giffgaff sim card?  Mine was working perfectly now the phone won't switch on properly - the screen flashes white and keeps turning off - the phone seems to be find because when you take out the sim card the phone switches on fine.  Any suggestion? 

I have a spare giffgaff sim card - is it possible to change sims and get credit transferred?

Message 1 of 3
by: darrenpainter
on: 15/10/2010 | 08:32 edited: 15/10/2010 | 08:33

Sorry you cannot swap to another spare sim that you have, you must order a replacement from giffgaff, your account will be transferred onto that sim once it is activated, see http://support.giffgaff.com/app/answers/detail/a_id/95/kw/Faulty%20sim/r_id/166

Message 2 of 3
by: soldiers33
on: 15/10/2010 | 08:32
Yes. If you contact an agent they will send you out a replacement sim with the same number and credit.
Message 3 of 3