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FireText smoke detector help required.

Started by: omega1987
On: 13/04/2013 | 19:23
Replies: 13
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by: omega1987
on: 13/04/2013 | 19:23

Hello, a couple of years ago I purchased a FireText smoke detector with GiffGaff sim but last year I leased out my property and I don't think my tennant ever tested the device, I moved back in last month and tried the device out but received no txt and when I tried to access my account online found that my account had been blocked. I've now received a email stating that my sim will be disconnected next month unless I make a call.

 

How can I get my sim working again and how do I unblock my online account?

Message 1 of 14
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by: mathew40
on: 13/04/2013 | 19:25
Hi there.
For all account related issues,you will need to speak to a giffgaff agent.Also please be patient as a response may take up to 24hrs during busy periods.
please simply click onto the link below to contact an agent thankyou.

https://giffgaff.com/support/ask
Get a free giffgaff Sim
Message 3 of 14
by: isabel1066
on: 13/04/2013 | 19:25
gg sim cards not used for 6 months gg cuts them off.
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Message 2 of 14
by: mathew40
on: 13/04/2013 | 19:25
Hi there.
For all account related issues,you will need to speak to a giffgaff agent.Also please be patient as a response may take up to 24hrs during busy periods.
please simply click onto the link below to contact an agent thankyou.

https://giffgaff.com/support/ask
Get a free giffgaff Sim
Message 3 of 14
by: wreedie
on: 13/04/2013 | 19:25
You will need to contact the agents at https://giffgaff.com/support/ask . Usually a sim is disconnected after about 6 months of inactivity.
Get a free giffgaff Sim
Message 4 of 14
by: georgetown_82
on: 13/04/2013 | 19:27
if it was more then six months I doubt you can do it. You will have to activate a new account.
Message 5 of 14
by: natchers
on: 13/04/2013 | 19:27

You'll need to tell an agent via the ask an agent link on your "my giffgaff" page.

 

You'll need to give them the information relevant to the account linked to the SIM in the machine. (If that's different to the account you've posted this question on)

 

Hope this helps! Smiley Very Happy

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Message 6 of 14
by: junaid2431
on: 13/04/2013 | 19:29
Contact an agent. If you dont use your sim in 6 months then it will be blocked.
Message 7 of 14
by: isabel1066
on: 13/04/2013 | 19:30
take the sim out of smoke detector put in unlocked or o2 phone make a call sorted next 6 months.
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Message 8 of 14
by: angelo_drake
on: 13/04/2013 | 19:33
GG require you to have a active sim to keep the account open. It's all to do with phone number recycling. There are some steps you can take to keep your sim active even if you don't use it at all.

Check this guide and do at least one of the conditions and you will be Ok
http://community.giffgaff.com/t5/Blog/Recycling-mobile-numbers-giffgaff/ba-p/8211666
Message 9 of 14
by: 1hale
on: 13/04/2013 | 19:33
Using giffgaff SIM in non mobile device like fire alarm and vending machine IS against giffgaff rules and regulations that you agreed to when you joined.
Create your own banner at mybannermaker.com! Create your own banner at mybannermaker.com!
Message 10 of 14