Knowledge Base

Forgot password

Started by: lyn78
On: 09/01/2015 | 16:08
Replies: 12

by: lyn78
on: 09/01/2015 | 16:08

 My bf. Forgot his password and has changed his email so can't get emailed a new password so unable to log in! Any help to be greatful.

Message 1 of 13
by: maryam22
on: 09/01/2015 | 16:08
ask him to text PASS to 43430 Smiley Happy
If I solved your issue please "accept as solution",thanks

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Message 2 of 13
by: danipun
on: 09/01/2015 | 16:11
text PASS to 43430
Message 3 of 13
by: mcilwraith
on: 09/01/2015 | 16:12

Text the word PASS to 43430
you will get your correct username and the email address you put down in your account related to the sim
a reset password link is included
it can take a little time to get an answer though sometimes 10 to 15 minutes

if you cant access the email address to reset password then you will need to contact an agent dont worry about the catagory as agents will read further information explain you cant get to your email.
also include your username.....your full name and address.....your number
other things to put are sim number on the back of the sim
IMEI number dial #06# and a couple of numbers you would normally call.
sounds a lot but it only takes a few minutes.
give email address you want to use now of course
as per normal agents can take up to 24 hours to reply

Message 4 of 13
by: formulaone
on: 09/01/2015 | 16:14 edited: 09/01/2015 | 16:16

@lyn78Smiley Happy




Thanks for visiting the community forum!


If you've forgotten your Sign in details click here:


OR text the word 'PASS' to 43430 from the SIM associated with the Username/Account. This can usually take anything upto 15 minutes to come through with confirmation of the Email address/Username and Password reset link (Registered to the account)


You can contact an agent and advise them that you've forgotten your sign in details. Give them the following information listed below...


  • Activated username
  • Name
  • Address
  • Mobile number
  • Sim serial number
  • 2 numbers you text and call the most
  • Ammount and date and method of last top up
  • Email address (you have access to)


You can contact them at the following link here:


Choose '30' in the drop down box. Please allow upto 24 hours for response back from them. Their replies can be viewed here:


Kind Regards

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Message 5 of 13
by: sullyman524
on: 09/01/2015 | 16:14

All he has to do is text PASS to 43430

Have I helped? If yes, please give me KUDOS, this is to the left of the post underneath my name.If I have solved your problem or answered your question, please click accept as solution on my post
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Message 6 of 13
by: lyn78
on: 09/01/2015 | 17:01

Thanks for the help but can't get password reminder as he changed email address so can't log in to reset password. Can't ask an agent as he can't log in!!

Message 7 of 13
by: gg_73
on: 09/01/2015 | 17:02

see this link

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Order A Free Sim. £5 Credit included, just click on my banner. ThanksSmiley Happy
Message 8 of 13
by: lyn78
on: 09/01/2015 | 17:11

Can't open email! If he could the problem would be solved but he's closed that email down and forgot to update his details.

Message 9 of 13
by: endorphin
on: 09/01/2015 | 17:13
Just bluff your way through this very simple form - choose any number in the drop down list, and then describe your problem/request in full in the "Any further information" box. Note that agents can take up to 24 hours to respond.
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Message 10 of 13