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Forgotten User name and password. How do you find out what they were?

Started by: simha
On: 15/07/2010 | 14:52
Replies: 5
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by: simha
on: 15/07/2010 | 14:52
I fixed my daughter up with a giffgaff account but stupidly forgot to write down the user name and password for her reference. She now needs to buy more credit but cannot access the account on line. Can anyone help?
Thanks
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by: danielscott
on: 15/07/2010 | 14:53 edited: 15/07/2010 | 14:55
Best Answer
Accepted by sbarrow (adept)
‎21-08-2015 01:01

Yes get her to e-mail giffgaff giffgaffteam@mailuk.custhelp.com

 

I would suggest you include all here information I.e. name address and phone number and perhaps the sim serial so they can verify who they are speaking with.

 

In the meantime buy a voucher from the store as you can add the credit via the top up line on the handset. 

Message 2 of 6 (4,439 Views)
by: danielscott
on: 15/07/2010 | 14:53 edited: 15/07/2010 | 14:55
Best Answer
Accepted by sbarrow (adept)
‎21-08-2015 01:01

Yes get her to e-mail giffgaff giffgaffteam@mailuk.custhelp.com

 

I would suggest you include all here information I.e. name address and phone number and perhaps the sim serial so they can verify who they are speaking with.

 

In the meantime buy a voucher from the store as you can add the credit via the top up line on the handset. 

Message 2 of 6 (4,440 Views)
by: soldiers33
on: 15/07/2010 | 15:29

simha wrote:
I fixed my daughter up with a giffgaff account but stupidly forgot to write down the user name and password for her reference. She now needs to buy more credit but cannot access the account on line. Can anyone help?
Thanks
Just go to login in, then click forgot password. She can always top up with a voucher if its really important. Just buy an o2 voucher.

 

Message 3 of 6 (4,325 Views)
by: jack17938
on: 15/07/2010 | 15:30

 


soldiers33 wrote:

simha wrote:
I fixed my daughter up with a giffgaff account but stupidly forgot to write down the user name and password for her reference. She now needs to buy more credit but cannot access the account on line. Can anyone help?
Thanks
Just go to login in, then click forgot password. She can always top up with a voucher if its really important. Just buy an o2 voucher.

 


 

That does not work if you have forgotten your username.

 

In relation to the OP please see here for what to email to giffgaff for assistance.

Message 4 of 6 (4,322 Views)
by: soldiers33
on: 15/07/2010 | 15:36

thats stupid, whats the point then? Becuase if you request the password it says your username is: and then leaves it blank.

Message 5 of 6 (4,315 Views)
by: lila11
on: 04/09/2012 | 22:42
me to i forgot my user name and the password
Message 6 of 6 (2,534 Views)