Knowledge Base

Forgotten email and member name

Started by: stoine
On: 18/03/2019 | 21:33
Replies: 5

by: stoine
on: 18/03/2019 | 21:33

Hello My mother's phone number is >**phone_number_removed** And it keeps topping up but we can't log in to turn it off. Can we please get info how to login and cancel it 

Message 1 of 6
by: mrjeeves
on: 18/03/2019 | 21:35
Hi @stoine

You can text "membername" to 43430 to get your username.

From there you can log in or reset the password.

If you still need help, feel free to reply to my message and mention me @mrjeeves

If an answer helped you, click the Kudos button and select a Best Answer.
If you want a SIM, order one here for £5 free credit:
Message 2 of 6
by: andrewbergstrom
on: 18/03/2019 | 21:42
Good Evening @stoine

You can text the word MEMBERNAME to 43430.
Message 3 of 6
by: sha_shah1
on: 18/03/2019 | 21:55
To retrieve your details 
. From your sim.. 
Text the word NUMBER to 2020 
And text the word USERNAME to 43430 
Once you've retrieved those details you can then request a password reset link to your phone in a text 

Click the lost password link 
Where it says " I want to be contacted by" Click the "text" box

Put in both your mobile number and username And click "submit"

You'll receive a password reset link to your phone within 5 minutes.

Click the link or copy and paste the link in the browser. And reset your password 
if you get an error message or it shows a blank white page, or it redirects to the lost password page 
try an alternative browser ( if using a phone paste the link in mini opera)

Once you successfully log into your account , make sure your email details are correct here 

Get a free giffgaff Sim
Message 4 of 6
by: jaymailsays
on: 18/03/2019 | 22:06

Hi @stoine you don't need your membername, enter your phone number instead and password.


If you have forgotten your password click on forgot password and ask for a reset link to be sent to your phone.


You can then reset your password to a new unique one.


Once in, you can turn off the recur of your goodybag:-

Get a free giffgaff Sim
Message 5 of 6
by: ethan964
on: 19/03/2019 | 05:36
Message an agent, if you've been topping up by accident and not using the credit you may get a refund
Message 6 of 6