Knowledge Base


Started by: tolyk
On: 28/01/2019 | 20:47
Replies: 5

by: tolyk
on: 28/01/2019 | 20:47

 My number was frozen after 8 months what can I do?

Message 1 of 6
by: djbonner07
on: 28/01/2019 | 20:49
@tolyk >>>

The sim usually last for 6 months if unused,

Once Expired)
Your giffgaff phone number will be reallocated to a new member.

See Here
Get a free giffgaff Sim
Message 2 of 6
by: mrbergstrom1967
on: 28/01/2019 | 20:58
Good Evening @tolyk

If a sim hasn't been used for a period of six months, then it would have been deactivated and the number recycled, and there is no way to reactivate that sim or retrieve that number.
Message 3 of 6
by: tolyk
on: 28/01/2019 | 21:04
Thank you
Message 4 of 6
by: rebelyell
on: 28/01/2019 | 21:17
You're welcome.

If you want to keep a future SIM alive do any of the below within a 6 month period.

Make a least one call, SMS or MMS to another number. Note that emergency calls (i.e. 999/112) and calls or texts to giffgaff services (i.e. 2020,43431,43430) do not apply)

Make at least one connection to the internet via giffgaff

Make a least one topup/purchase (credit or goodybag)

Message 6 of 6