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Full 3G signal but slow Internet

Started by: ashleyj84
On: 05/11/2013 | 08:38
Replies: 8
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by: ashleyj84
on: 05/11/2013 | 08:38
I have had giff gaff for about ten days on an iPhone 5 previously on O2. Iv always had quick Internet and for the first week of giff gaff had quick Internet. It's suddenly stopped working, and when it does work I try and stream a video and it stops again. Iv check everything and the only thing I can think is giff gaff may have stopped my download even though I'm on unlimited and I havnt tethered or been excessive but how do I know I it's that or a signal fault. Already checked O2 status and looks fine.
Message 1 of 9 (1,701 Views)
by: shabbyoliver
on: 05/11/2013 | 08:39 edited: 05/11/2013 | 08:40

First try turning your phone off, waiting a couple of minutes and turning it back on. This will reconnect you to the network and may help.

 

If it doesn't help, check the service status in your area by following this link (This may or may not give the same results as the O2 check you've already done): http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...

 

If you enter your postcode this should show you any local issues, including planned work, as well as indicating signal strength (2G & 3G) & outages.

 

If you find that there are no issues with the signal, try doing a manual roam to reconnect to the network:

 

1) Go to your phone's settings.

 

2) Select mobile network options.

 

3) Change the Network Selection Mode from Automatic to Manual.

A list of available networks will be displayed after a few moments.

 

4) Select any network that is not O2. After a few moments you will see "No Service" on the display.

 

5) Now select your home provider network (which is O2) and change the selection back to Automatic.

Get a free giffgaff Sim
Message 2 of 9 (1,700 Views)
by: kerblimey
on: 05/11/2013 | 08:50
Try turning some apps off in the background. When I have lots running my phone always lags. Double tap the home button then flick up the apps you don't want away from you.
Hope this helps.
Message 3 of 9 (1,686 Views)
by: nosherfj
on: 05/11/2013 | 09:06

Poor signal have a read here-
http://community.giffgaff.com/t5/Service-Updates/Service-Checker-and-Planned-Mast-Maintenance/td-p/4...

Check to see if there are any outages in the mobile network where you are: http://giff.ly/ggservice

If that is OK then try turning your phone off, waiting 5 min.s and then turn it back on.

If that doesn't work then see if doing a manual roam helps http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

Also try turning airplane mode on and then back off.

Click here
to request a giffgaff SIM with £5 FREE credit.
Message 4 of 9 (1,683 Views)
by: pjpoppy
on: 05/11/2013 | 09:08

hello ashley,

Check the network status in your area here, http://www.bit.ly/ggservicestatus

Get a free giffgaff Sim
Message 5 of 9 (1,679 Views)
by: bigdaveuk
on: 05/11/2013 | 09:08
does your phone say no service?
Get a free giffgaff Sim
Message 6 of 9 (1,677 Views)
by: taff999555
on: 05/11/2013 | 09:18
Go to your mobile data settings and change the username from giffgaff to bypass.
Message 7 of 9 (1,670 Views)
by: ashleyj84
on: 05/11/2013 | 12:52
Ok so now 3G has completely stop, shows full 3G signal but nothing loads. I have to turn 3G off to get anything to work. I don't get it, it initially worked fine
Message 8 of 9 (1,655 Views)
by: scrappydez
on: 05/11/2013 | 14:25

ashleyj84 wrote:
Ok so now 3G has completely stop, shows full 3G signal but nothing loads. I have to turn 3G off to get anything to work. I don't get it, it initially worked fine

Get an app called opensignal from the app store
It shows the local masts to you. Would you believe it makes a difference on the direction you face to the strength you receive
https://itunes.apple.com/gb/app/opensignal/id598298030

 

 

It may be worth checking your settings again, they will need to be entered everytime you remove the sim.

Have a look at my guide - The complete guide to the iPhone’s MMS settings

Get your SIM delivered today by 1st Class Post, yeah boy.
Message 9 of 9 (1,650 Views)