Knowledge Base

Galaxy s9

Started by: avoidparis1113
On: 18/03/2019 | 22:36
Replies: 4

by: avoidparis1113
on: 18/03/2019 | 22:36

Hi I recently purchased a Samsung galaxy s9. Sim free from Carphone warehouse. And I cannot send picture messages. I can receive them and normal text and 4g. I've tried most things suggested on your web anp settings.
And still no joy.
Any help most appreciated

Message 1 of 5
by: bilal86440
on: 18/03/2019 | 22:37
Do you have sufficient airtime credit(pay as you go credit) ? MMS messages are not included in any goodybag allowances therefore, airtime balance is required.

For each MMS sent you are charged 16p. Airtime credit can be added here (£10 minimum)

Also, you will need the correct APN/MMS settings and data enabled in order to send/receive MMS messages

This link guide you on setting up your Samsung S9 Mobile phone

The complete guide on MMS messages can be found here
Get a free giffgaff Sim
Message 2 of 5
by: spacefrog
on: 18/03/2019 | 22:38


do you have any airtime credit as MMS picture messages cost 16p each to send.

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Message 3 of 5
by: team_leader
on: 18/03/2019 | 22:40

Hi @avoidparis1113  


Do you have airtime credit on your account? if not it won't be possible to send MMS as these cost 16p per MMS, which have to be a max 300kb each, these aren't covered by a goodybag.

Get a free Giffgaff Sim
Message 4 of 5
by: avoidparis1113
on: 18/03/2019 | 23:03

Hi yes I have £10 credit. I’ve tried app settings but still won’t send. Yet I can receive mms?

Message 5 of 5