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Getting a refund

Started by: drewryr
On: 04/01/2018 | 19:56
Replies: 3
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by: drewryr
on: 04/01/2018 | 19:56

I have £17 in my account which I put in there before going to the USA in case I needed it but I don't need it now. How can I get some of it refunded?

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by: jamal251
on: 04/01/2018 | 20:00 edited: 04/01/2018 | 20:04

Sorry @drewryr Any active airtime credit cannot be refunded. You have the option to continue using it as normal pay as you go credit or you have the option to use the airtime credit towards a goodybag. You can follow this http://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing-... knowledge base link on how to exchange your airtime credit for a goodybag. 

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 4
by: no51get
on: 04/01/2018 | 20:00

Hi there @drewryr

Its highly unlikely that you will get a refund of any kind but you could try.

You can contact an agent by using this link below, as they are the only ones that can access your account, but please try to exhaust all channels within the site and community for help before doing so as contacting agents for unnecessary reasons can slow down replies to other genuine problems.
https://giffgaff.com/support/ask

Please be aware that agents can take up to 24 hours to get back to you so please try to be patient.
If your struggling to contact an agent with a particular query please contact an Educator.http://goo.gl/UldsF

In order to make it easy for you to identify when to ask an agent,listed in the link below are some different reasons you could have to contact them, with the relevant categories to use (and a direct link to the right place).
http://community.giffgaff.com/t5/Learning/When-to-contact-an-agent/ta-p/9114714

Message 2 of 4
by: z0d10n
on: 04/01/2018 | 20:00

Hi

 

Good Evening @drewryr Smiley Happy.  Airtime Credit isn't usually refunded, however... you are certainly more than welcome to ask an agent (staff member) about this.  Please Contact an Agent (Cancel top-up purchase) and ask if they can cancel and refund this (would be at an agents discretion though).

 

Agent replies will appear within your account dashboard, usually within 24 hours https://giffgaff.com/dashboard and also via this direct link https://giffgaff.com/support/questions

 

Thanks.

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Message 3 of 4
by: jamal251
on: 04/01/2018 | 20:00 edited: 04/01/2018 | 20:04

Sorry @drewryr Any active airtime credit cannot be refunded. You have the option to continue using it as normal pay as you go credit or you have the option to use the airtime credit towards a goodybag. You can follow this http://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing-... knowledge base link on how to exchange your airtime credit for a goodybag. 

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
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