Can anyone help Joined Giff Gaff a few days ago in the UK and have a recurring £10 goody bag set up. This shows in my account page. It's all paid etc. Phone worked in the UK but we are now in France and when I try to ring or text it says I haven't enough credit but I have ! Could it be related to the fact that I'm waiting for them to transfer my old phone number over on April 4?
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Check the Roaming Status (EU and selected destinations) https://giffgaff.com/profile/details
If it is ON you can use your goodybag within the EU. If it is OFF, add some PAYG credit [link] and you will be charged 3.2p/min, 1p/SMS and 0.6p/MB (in addition to the cost of the goodybag). If staying in France more than a month, simply buy the £5 goodybag when your current one expires to keep getting the cheaper rates. If you do not have a goodybag you'll be charged the normal UK PAYG rates.
The setting can only be changed if you submit documents confirming you are a UK resident. The agents will advise the acceptable documents when you contact them.
See the section headed "How to submit proof of UK residency?" here: